2002 Lexus Rx300 Base Sport Utility 4-door 3.0l on 2040-cars

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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

2023 Lexus RX loses the V6, picks up more hybrids

The overhaul of the Lexus SUV line-up continues this year with the 2023 Lexus RX. This new version of the luxury brand's mainstay is fully redesigned, and gets a roster of new engines, including the RX's first plug-in hybrid. The SUV is now based on the TNGA-K platform, which also underpins the smaller Lexus NX and the Toyota RAV4, among many others. It and other unnamed tweaks have made it so that the new RX is as much as 198 pounds lighter than the outgoing model. And with the platform change comes the abandonment of V6s. The base RX 350 will come with a turbocharged 2.4-liter four-cylinder making 275 horsepower and 317 pound-feet of torque. It can be had with front- or all-wheel drive and an eight-speed automatic transmission. It will get the RX 350 to 60 mph in 7.5 seconds with front drive and 7.2 seconds with all-wheel drive. Fuel economy is rated at 24 mpg. The RX 350h gets a naturally aspirated 2.5-liter four-cylinder hybrid mated to a CVT, plus a rear electric motor for all-wheel drive. It gets to 60 in 7.4 seconds and returns 33 mpg. The RX 450h+ will be the line's first plug-in hybrid. But Lexus hasn't disclosed any details about the powertrain. It's possible it could be the 302-horsepower hybrid unit from the NX 450h+. Rounding out the line-up is the RX 500h F Sport Performance. It combines the turbo four-cylinder with an electric motor, six-speed automatic and a rear electric motor. This gives the SUV 367 horsepower and 406 pound-feet of torque. The 0 to 60 run happens in 5.9 seconds and fuel ceconomy comes in at 26 mpg. Lexus also fits this model with six-piston brake calipers, unique styling, paddle shifters and other interior accents. Of course, all new RX models have notably different styling from its predecessor. The proportions are tweaked thanks to the 2.36-inch longer wheelbase, and a shorter rear overhang by the same distance. The overall size is basically the same, but the whole SUV has a more cab-rearward appearance. The front grille is a new take on the trademark Lexus design that features a more solid upper section. More body color cladding also makes an appearance. The interior follows in the footsteps of the NX with a better integrated touchscreen infotainment system. It also features the same upgraded infotainment system that is a massive improvement over old Lexus systems. At least two sizes are available for the screen, the larger being 14 inches.

BMW tops Consumer Reports 2023 Brand Report Card

Feels like we wrote about Consumer Reports' 2022 Brand Report Car and 10 Top Picks a few weeks ago, but it was last April. So the mag is back with a ranked roster of 32 brands and 10 vehicles in four categories for your debating pleasure. Starting with the brands, last year's top three were Subaru, Mazda and BMW. This year, the Munich crew climbed two spots to win the prize thanks to "Superb road test scores and solid results in CR’s reliability and owner satisfaction surveys." Subaru narrowly fell to second, maintaining its four-year run in the top three. Mini, eighth last year, jumped five spots to get the last step on the podium. The rest of the top 10 were Lexus (up one spot from last year), Honda (down one spot from last year), Toyota (up three), Genesis (up 12), Mazda (down six), Audi (down three) and Kia (up eight). The magazine and testing outfit says its Brand Report Card "[reveals] which automakers are producing the most well-performing, safe, and reliable vehicles based on CRÂ’s independent testing and member surveys," and that "Brands that rise to the top tend to have the most consistent performance across their model lineups." Last year's top 10 had six automakers from Japan, three from Germany (giving Mini credit for England), none from the U.S. or South Korea, and five luxury brands. This year's list counts five makes from Japan, two from Germany because Porsche fell out of the top ten, two from South Korea, still none from the U.S., and four luxury brands. Buick again ranked as the best domestic, dropping to 12th after being 11th last year. The big mover was Lincoln, its 10-place jump up to 16th attributed to better reliability from the Corsair and Nautilus. Tesla's improved overall reliability saw it climb six spots to 17th. Dodge climbed one spot to 15th. Jeep got out of the penalty box in last to come second-to-last. Land Rover fell three places into the penalty spot.  CR's top 10 vehicle models The 10 Top Picks list is practically a new list. Only two holdovers made it to 2023, those being the Subaru Forester and Kia Telluride.