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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Houston road rage incident devolves into all-out brawl

The video is no longer available. It appears the associated account has been terminated. Chaos erupted on a Houston freeway last weekend when an altercation spiraled out of control and ended up in a battle-royale style brawl in the middle of traffic. According to KTRK, David Dao and his daughter were traveling along FM 1960 on the morning of May 14 when they came upon a white Honda and a blue Ram truck parked in the right lane. The drivers and passengers of the vehicles were engaged in a spirited argument about something that had happened moments before Dao pulled up. Dao parked in his lane to block traffic in an attempt at making sure other drivers didn't hit the people fighting in the right lane, and instructed his daughter to start filming the incident in case they were needed as witnesses. As Dao's daughter filmed, the incident quickly escalated–harsh words were exchanged, a drink was thrown in a woman's face, and then the driver of the Ram kicked in the Honda's grille. "I couldn't believe it. As soon as he kicked the grille, I was like, 'This is going down now," said Dao. "I was thinking this is going to be bad. At that time, I knew because there was physical damage." As soon as the Ram driver kicked the Honda the entire situation went sideways and devolved into a huge brawl, with the people from both vehicles throwing wild punches and grappling with one another. A woman who was a passenger in the Ram attempted to break up the scrum but took a haymaker in the face for her troubles. Eventually, the fight broke up and the people returned to their vehicles which Dao assumed meant that the altercation was over. Apparently though, the Ram driver felt he hadn't made his point, and he reversed at high speed into the Honda, smashing the fascia and buckling the hood. The Ram then sped off westbound on U.S. 290 with the Honda on its tail. According to the Harris County Sheriff's Office, the incident was not reported and there is no word what happened to the brawlers after they left the scene. Related Video: News Source: KTRK Weird Car News Dodge Lexus RAM Driving Safety Truck Videos Sedan road rage houston fight

Lexus LM is a first-class minivan that's not for America

Although they might get a bad rep for not being "cool," minivans can be some of the most unique and interesting vehicles on the market. Their spacious size and clever packaging allows for design and functionality that cannot be found in any other type of family hauler. Lexus proves as such with the debut of its flagship luxury MPV, the LM, a wild-style van that can be ordered as a sort of personal private limousine with a 26-inch screen. Sadly, it's only for China and other Asian markets. Based on the Toyota Alphard, the LM caters to a Chinese market that places major importance on luxury and comfort for the on-the-go business professional. That means privacy and space, so in addition to a seven-seater configuration, the LM can be ordered in a four-seat chauffeur setup. It includes two gigantic reclining captain chairs (separated by an armrest with built-in touch control panel), a partition with power glass and a built-in 26-inch screen, a 14-liter fridge, umbrella storage, and a 19-speaker sound system. To ensure optimal tranquility, the van has double-layer noise-reducing glass. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. No matter the intended use of minivans, whether for an executive or a sleepy four-year-old, one of their strengths is ride comfort. Lexus says the LM uses swing valve shock absorbers, a technology that was introduced on the cushy Lexus ES, to maintain an undisturbed and balanced ride. In addition to the choice of seat layout, buyers will have the choice between two drive setups and two powertrains. The LM 350 will have a 3.5-liter engine, while the LM 300h will use hybrid power with a 2.5-liter Atkinson four-cylinder engine. The LM will be available in front- or all-wheel drive. As for the styling, well, it builds on the already extreme exterior of the Alphard, with slightly more chrome. The spindle grille has never been a passive feature, and this is one of the biggest applications Lexus has ever approved for production. The body, however, features muscular curves and sharp lines for an overall sleek effect. It is available in black and pearl white paint schemes. Just not for the U.S. market.