2006 Lexus Lx470 Base Sport Utility 4-door 4.7l on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Junkyard Gem: 1997 Lexus LS 400

When Toyota introduced the Celsior to the world in 1989, followed shortly by Lexus LS 400-badged versions appearing in showrooms (as 1990 models) around the world, automotive-industry executives from Stuttgart to Yokohama broke out in the shaky sweats. Here was a designed-from-scratch (at the cost of over a billion bucks) luxury sedan with a six-bolt-main DOHC V8 engine, all manner of futuristic gadgetry, a super-quiet interior, intimidating build quality … and a sticker price 44% lower than that of the Mercedes-Benz 420SEL, 30% cheaper than the BMW 735i, 26% cheaper than the Audi V8, 12% cheaper than the Jaguar XJ6, and 8% cheaper than the Infiniti Q45. Sales were brisk, and the early LS 400s are finally starting to wear out in sufficient quantities that I see quite a few in the self-service wrecking yards I frequent. The second-generation LS was built for the 1995 through 2000 model years, and these machines have held together so well and depreciated so slowly that it's tough to find discarded examples (we saw the same process with the sturdy Toyota Cressida a decade or two earlier). Today's Junkyard Gem is one of those second-generation cars, now located in a Denver car graveyard. I admired the LS 400 so much that, about 10 years ago, I bought a '97 Coach Edition in Jade Green Metallic paint and (2018 LS 500 shown for scale). Because I am a hopeless car nerd, I had a Celsior grille and set of badges shipped over from Japan and installed them on my Lexus. When the 1997 Toyota Century — the first year with the ultra-smooth V12 engine — becomes import-legal in the United States next year, I plan to obtain one. My LS 400 has been extremely reliable and still hasn't reached the 150,000-mile mark, but I like to know that I can find junkyard parts for it if necessary. I went to visit this car because I was hoping to find a good set of factory wheels for my winter tires; the Blizzaks roll on some much-rashed ugly LS wheels at the moment. I passed on these Vision alloys, in part because there were only three on the car. The interior appears to have been thoroughly worn-out even before junkyard shoppers tore it apart. I don't know how many miles were on this car (because I'd have had to connect a battery to get the digital odometer to show me anything) but I'm guessing the final total would be impressive. The 1UZ-FE V8 displaces 4.0 liters and was rated at 260 horsepower.

Lexus files to copyright LC 500 nameplates [UPDATE]

UPDATE: Reached for comment, Lexus told Autoblog that it "cannot offer comment on the potential naming of a production version of the LF-LC concept" and pointed out that automakers trademark nameplates as a matter of course. Some automakers already slap a production-ready name on their concepts, but not Lexus. The Japanese automaker typically labels its show cars with the letters LF-XX. So when we heard that Toyota had green-lit the LF-LC concept for production, we naturally started wondering what name the production version would carry. But if the latest intel is any indication, we can stop wondering. According to Lexus Enthusiast, the automaker has filed to trademark the names LC 500 and LC 500h in a variety of markets – including the United States, Canada and Australia. The application tells us a number of things: first of all, that the LF-LC will retain that second set of letters along the road to production (like the NX but unlike other recent Lexus concepts). And secondly, it indicates what engines we can expect to find under the hood. The 500 designation would seem to suggest that the base version of Lexus' upcoming halo sports car will pack the 5.0-liter V8 from the RC F. The bigger question mark is over the hybrid version. Current gasoline-electric models in the company's lineup include the RX 450h (based on a 3.5-liter V6) and the LS 600h (with a 5.0-liter V8). For the LC 500h, Lexus could be planning a more potent electric motor to mate to the 3.5L V6, or planning a new powertrain altogether.