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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus coupe caught in spy shots actually RC, headed for Tokyo reveal?

Lexus may have pulled a fast one on us. The car our spy shooters spotted yesterday may not, in fact, be an IS F Coupe as we indicated. Rather, the car shown above may be a new model, dubbed RC, that will arrive at this year's Tokyo Motor Show.
Following a report from Automotive News, the RC is believed to be a pure coupe, rather than a hardtop convertible. This gels with information provided on the IS sedan's launch, when Lexus spokespeople said the IS Convertible would remain on the current platform. With styling based on the LF-CC from the 2012 Paris show, the new car will share a rear-drive platform with the IS and GS sedans.
Power is expected to come from a 3.5-liter V6 that turns out 306 horsepower. That car will likely wear the RC 350 badge. A hybrid model is expected to follow, but in a twist, it won't be coming to the US. The big news, though, is that the RC will spawn an RC F.

2022 Lexus RX L Black Line special edition darkens the three-row RX

The march of Black Line models continues for Lexus’ lineup. This time, itÂ’s the 2022 Lexus RX L Black Line special edition. It joins previous Black Line models from the NX, UX, GS, IS and ES. Yes, the Black Line special edition treatment has graced a massive chunk of the Lexus lineup already. Similar to past models, the RX LÂ’s Black Line package is all about aesthetics and exclusivity. Only 495 will be made in total. Lexus says that 389 will be of the 350L and 106 will be of the 450hL All Black Lines will have a blacked-out grille, black mirrors, black rear lower bumper and black badging. TheyÂ’ll also be fitted with unique 20-inch black wheels and black lug nuts. The standard exterior paint option will be a new-for-2022 Cloudburst Gray, but you can optionally have Eminent White Pearl to contrast all the black trim. The Black LineÂ’s interior includes black leather seats with blue stitching in the first two rows. Lexus doesnÂ’t specify what kind of treatment the third row receives, but itÂ’s likely less exciting than the first two. This blue stitching extends to the center console, gear lever, steering wheel and instrument panel. Your interior trim is done in black open-pore wood trim that looks rather nice in LexusÂ’ photos. Finally, Lexus finishes it off with special black floor mats and key gloves. Pricing for the 350L version begins at $53,055, and the 450hL at $56,315. Lexus says the Black Line models will hit dealerships at the end of July. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.