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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus takes to Pikes Peak in RC F GT Concept

Lexus is gearing up to take on Pikes Peak with the RC F GT Concept you see here, developing the new racing prototype for the venerable hillclimb event. Different from the more extreme GT3 and GT500 racing concepts we've seen to date, the new GT concept is more closely based the road-going RC F. Only it's leaner and meaner and ready to take on the grueling 12.4-mile race to the clouds and all its 156 turns. The RC F GT packs the same 5.0-liter V8 and eight-speed automatic transmission as the production model. The major difference is that it weighs some 800 pounds less, thanks largely to the widespread use of carbon fiber body panels and polycarbonate windows. It also incorporates a more aggressive aero kit and rolling stock, and allows the technicians to tune the engine for competition applications. To tackle the Peak, Lexus is handing the keys over to none other than Justin Bell, the former GT2 class winner of the 24 Hours of Le Mans and the FIA GT Championship. He'll be fielding the RC F GT in the Time Attack class for production-based vehicles, while providing Lexus engineers with valuable performance data and the chance to develop components for future applications. Two years ago, the IS F CCS-R prototype competed in the same event, and served as a test bed to develop the powertrain that went into the RC F that followed. Related Video: LEXUS TO COMPETE IN 2015 PIKES PEAK INTERNATIONAL HILL CLIMB WITH ALL-NEW RC F GT CONCEPT - V8 Powered, Production Car-based Coupe to be Driven by Justin Bell - RC F GT Program to Serve as Key Developmental Tool for F brand Engineering June 22, 2015 TORRANCE, Calif. (June 22, 2015) – On June 28th, Lexus will compete in the Time Attack class of the Pikes Peak International Hill Climb. The luxury automaker will be campaigning the all-new RC F GT Concept, a vehicle that builds upon the legacy of the IS F CCS-R vehicles that last competed at Pikes Peak in 2013. This historic event, now in its 93rd running, is a race against the clock that tests man and machine with the changing elements, altitude, and a treacherous 12.42 mile, 156 turn course that winds up the peak from 9,390 feet up to the 14,115 foot summit. The new Lexus will be piloted up the mountain by British driving ace, 24 Hours of Le Mans winner, and automotive media personality Justin Bell. "With very little time behind the wheel, the RC F GT Concept has already proven fast and easy to drive, very much like the production models, actually.

2022 Lexus NX Review | A solid entry for hybrid hunters

We’ve never considered the Lexus NX a leader in its segment. While a premium compact SUV promising Lexus reliability and finishes seems like a perfectly reasonable proposition on paper, the NX didnÂ’t strike us as the proper execution of that philosophy. Well, it was redesigned from the ground up (What, you couldnÂ’t tell?) for 2022 and now packs a new interior, vastly improved (but still imperfect) tech and a four-pronged powertrain offensive comprising two gasoline-only offerings alongside two hybrids. While NX models powered exclusively by gasoline are perfectly acceptable transportation devices, we wouldn't necessarily recommend them over any of their competitors. However, both hybrids offer powertrains that are not yet commonplace among small luxury SUVs. The NX 350h hybrid returns a whopping 39 mpg combined, which is exponentially better than its gas-only competitors, even if its acceleration is lacking. However, we particularly like the new NX 450h+, which largely shares its plug-in hybrid powertrain with the also-excellent Toyota RAV4 Prime. PHEVs in this space are few and far between, and with 302 horsepower and 37 miles of all-electric range, the 450h+ checks boxes most manufacturers canÂ’t even advertise; only Volvo offers a compelling alternative. Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Features   |   Crash Ratings & Safety Features What's new for 2022? While the NX may not look new, it's in fact a clean-sheet redo based new, fundamental architecture that supports expanded electrification. This innovation has spawned a new plug-in hybrid model dubbed 450h+. The PHEV offers 304 horsepower and 37 miles of all-electric range and now sits atop the NX heap, with the standard hybrid slotting beneath it wearing a “350h” badge. There's also a new base model featuring the same gas-only naturally aspirated four-cylinder as the Toyota RAV4. You can read more about all the changes in Autoblog's NX first drive review. What are the Lexus NXÂ’s interior and in-car technology like? While it may be difficult to tell the second-generation NX apart from its predecessor from a quick glance at the exterior, the same cannot be side of the cabin. The 2022 NX sports a redesigned interior bereft of the silly old touchpad infotainment interface Lexus committed to when this very model was introduced way back in 2014.