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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2019 Lexus UX now the most affordable Lexus

The 2019 Lexus UX subcompact crossover now has official pricing, and it makes it the most affordable Lexus model available. The standard, non-hybrid Lexus UX 200 starts at $33,025, and the hybrid Lexus UX 250h starts at $35,025. This means the base UX is roughly $4,000 cheaper than the next most affordable Lexus, the compact NX 300 crossover. Not only that, but the UX 200 undercuts some of the little crossover's main rivals such as the Mercedes-Benz GLA 250 and BMW X1. The former starts at $34,945, and the latter starts at $34,895. With the basic Lexus UX 200, you get a naturally aspirated 2.0-liter four-cylinder engine that's also found in the new Toyota Corolla hatchback. It makes 169 horsepower, 151 pound-feet of torque, and it goes solely to the front wheels via the same kind of CVT as the Corolla, complete with 10 selectable ratios and a special short-ratio gear for takeoff. If you want all-wheel-drive, you'll have to opt for the UX 250h hybrid. That model features 175 horsepower and a rear electric motor to provide power to the back wheels. Notably, both of these UX models are significantly down in power and torque compared with the aforementioned German rivals. The Mercedes GLA 250 makes 208 horsepower and 258 pound-feet of torque, and the BMW X1 makes 228 horsepower and 258 pound-feet of torque. Regardless of whether you pick the basic UX 200 or the UX 250h, you'll get at least a six-speaker sound system with a 7-inch infotainment screen. It also comes with Apple CarPlay, though Android Auto is not available. The UX models can be optioned with larger infotainment displays all the way up to a 10.25-inch example. All models also come standard with adaptive cruise control, lane-keep assist and forward collision prevention with pedestrian detection. The UX 200 will be the first on sale starting this December, and the UX 250h hybrid will become available the following month. Related Video:

Dear rich people, skip the SUVs and big sedans. Buy a coupe!

Pretty much from the first time I drove a Lexus LC, I fell in love with the car (and most of us on staff have similar feelings). And having spent a week recently in a 2022 LC 500h variant, I'm still as fond of it as ever. It is, in many ways, a near perfect grand tourer. It's got stunning good looks (confirmed by various strangers asking about it) with details at home on a concept car. I'll never get tired of the infinity mirror taillights. The interior does the same with leather and suede over nearly every surface and even more styling flair from the grooves in the doors to the floating handles. And finally, it's lovely to drive. Even with the hybrid engine, it's smooth and fairly swift, and the ride and handling are just on the sporty side of comfortable: great to commute in, and happy being pushed a little bit. It's a car that's so good, that I found myself wondering, why aren't there more of them? And I'm not just talking about LCs (even though the LC is so good it really deserves to be selling in massive numbers). Why aren't there more personal luxury coupes and grand tourers? It certainly wasn't always that way. The mid- to late-20th century was the heyday of the luxury coupe. America led the way with enormous Cadillac and Lincoln hardtops with as much sheet metal on either end as it had in the middle. But later in the century, as more luxury automakers jumped in, we got more svelte GT-style cars from BMW (8 Series), Lexus (SC), Acura (Legend) and more. Classy two-door luxury was a thing. But now the number of high-end coupes are dwindling not just in sales, but in offerings. Mercedes killed its S-Class coupe a few years ago, and it's been ages since we've seen anything of the sort from Cadillac, Lincoln and others. Ok, so I literally know why they're not much of a thing anymore, at least to an extent. Coupes just aren't the popular body style. That crown goes to SUVs. Just look at BMW's sales for proof. It sold around 1,400 8 Series models in the first quarter of this year, and that's including convertibles, coupes and the Gran Coupe four-door hatchback. In contrast, it sold more than 6,400 X7s, the effective SUV equivalent to the 7 and 8 Series cars. And I have no doubt that there's more going on than the desire for the big, truck-like shape. There's also the practicality of having an SUV.