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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Lexus lets enthusiasts build their own LFA to celebrate model's 10th birthday

Lexus launched production of the LFA, a limited-edition supercar still venerated in 2020, in December 2010. While fans would undoubtedly love to see a second-generation model to mark the occasion, the Japanese firm is celebrating 10 years of LFA production by releasing a paper model that enthusiasts can print and build at home. 500 units of the life-sized LFA were made by hand in Japan between 2010 and 2012. The paper model will be hand-made, too, but builders need to arm themselves with scissors and glue instead of wrenches, and production isn't limited. Anyone can print out the templates (which are included in our gallery) and put the car together. Lexus released four templates: one is blue, one is orange, one is white and one wears the colors of the Gazoo Racing team. Building each car is fairly straight-forward, and basic instructions are shown in our gallery. Lexus estimates assembly takes about an hour and a half, and it suggests folding the paper against a ruler to create a perfectly straight edge. It also notes builders should print out each template on A3 paper to make a bigger car. Full building instructions are published on the Lexus United Kingdom media site. Folks who make their own LFA at home are encouraged to share their creation by tagging the brand on its social media channels. We'll award bonus points to anyone that manages to make a paper version of the naturally-aspirated 4.8-liter V10 engine. As for a second-generation model, our advice is not to hold your breath. Lexus is focusing on other projects, like developing electric powertrains, and it doesn't sound like a follow-up to the LFA is high on the company's list of priorities. It hasn't been ruled out, however. "I love it, but we need your help. We need strong requests for a new LFA from the media. This can help us proceed," vice president Koji Sato told British magazine Autocar in 2019. Related Video:

2023 Lexus LX 600 adds a few features, higher prices

With Lexus launching the all-new LX 600 here for the 2022 model year, and the brand selling every one it can make, there isn't much changing for the 2023 model year. The base trim benefits from a heated steering wheel as standard equipment. The F-Sport Handling finally gets a crack at the exterior Nori Green Paint option, to go with its exclusive Ultra White and Black Onyx. The Ultraluxury adopts Takanoha wood as the standard trim, a Japanese specialty engraved wood. Buyers at the top will also get the option of a Sunflare interior. And thanks to customer feedback, the rear seat entertainment system will come with covers for the screens next year. That's the extent of it. Prices are up across the range as well. After the $1,345 destination charge, MSRPs for the 2023 Lexus LX 600 and their changes from 2022 are: Base: $89,160 ($915) Premium: $97,110 ($765) F Sport Handling: $103,370 ($1,025) Luxury: $105,110 ($1,165) Ultra Luxury: $129,250 ($1,905) Next year's model is up on the Lexus retail site now, but deliveries won't begin until closer to the end of the year. Motivation holds steady from the 3.4-liter twin-turbo V6 with 409 horsepower and 479 pound-feet of torque shifting through a 10-speed automatic and providing acceleration we called "a bit boring" because it's so effortless. Since that's the only engine available until Lexus decides to include a hybrid option, swift travel won't need much more than $89,000. We still recommend the Luxury trim for buyers out to travel swiftly in the right amount of style for the right price, and warn all to test drive the F Sport Handling on home roads before signing on the dotted. Those 22-inch F Sport rims can be felt over just about every crack, seam and expansion joint.