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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

2023 Lexus GX makes do with small changes

Toyota leaves its hardcore SUVs to ripen on the vine for long spells. That means that in comparison with the rest of the luxury segment, Lexus SUVs are nearly fermented by the time the make way for the new harvest. Each year gets its small updates, though, Lexus announcing the fiddling its done on the 2023 GX 460. Last year saw a larger roster of changes, including a Black Line edition like other Lexus models with available Nori Green Pearl paint, a long overdue update to the infotainment system that saw the installation of a 10.3-inch touchscreen atop a revised center stack with more minimalist buttons and switches, Android Auto and Apple CarPlay compatibility, plus standard navigation, parking sensors, and power folding and heated mirrors. For 2023, the Black Line returns with new standard kit and a production cap of 3,000 units. Available on the Premium trim, there's a darker finish on the grille and surround, the fog lamp surrounds and skid plate. The roof rails and shark fin are painted black, and instead of red taillights, there are clear lights with black inserts. The package sits on exclusive 18-inch gloss black wheels. Inside, a black headliner lords over Boulder Gray NuLuxe-trimmed seats, black matte ash wood trim, and contrasting gray stitching. The special edition comes with Panoramic View Monitor thrown in as well. The color palette shrinks by one hue, Claret Mica going away. Starfire Peal also disappears, but it's been replaced by Eminent White Pearl. The top Luxury trim — above base and Premium —picks up Mark Levinson Premium Surround Sound Audio as standard equipment.  Prices are slightly higher than last year. The base 2022 GX 460 has gone up $300 to $57,575 after destination, Premium trim also $300 more dear at $58,910, the Luxury trim up by $1,445 to $68,230. Two years ago, Toyota filed a trademark application in Costa Rica for a Lexus GX 550. The global market Toyota Land Cruiser Prado that the GX is based on is anticipated to get a next-generation model next year, perhaps with the option of the 3.3-liter twin-turbo V6 found in the new Land Cruiser. Whenever the revamped Prado debuts, an all-new Lexus GX shouldn't be far behind. 

Lexus LF-NX gets turbocharged second act [w/video]

Don't let its supremely polarizing appearance fool you, this is not the Lexus LF-NX Concept that you (probably) had a strong reaction to when it debuted at the Frankfurt Motor Show. The German version of the concept car featured a variant of the Lexus Hybrid Drive system, while this LF-NX Turbo, well, it has "turbo" in the name, you see?
If fact, the namesake turbo would appear to be the first for Lexus; getting off the line in the forced-induction race with a 2.0T four-cylinder engine that "paves the way for the introduction of turbocharged powerplants in future Lexus models." Sounds good to us. The new turbo four has plenty of tricky tech, too. Lexus tells us that the engine makes use of an advanced high tumble port, fan spray fuel injection, VVT-iw variable valve timing, an exhaust manifold integrated into the cylinder head and, of course, a twin-scroll turbo with active wastegate valve. The result is said to be a blown engine that offers quick throttle response and "exhilarating" performance, along with excellent fuel economy and low tailpipe emissions.
As for the rest of the LF-NX Turbo concept? Well, you've seen this angular concept crossover before, basically. There's a slightly tweaked front end and new wheels sitting in slightly cleaned-up wheel wells. The boldest-yet version of the spindle grille still bears an uncanny resemblance to The Predator, and the slightly revised exterior visuals won't change your made-up-mind about this vision of Lexus' future.