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Lexus NX Luggage Test: How much cargo space?

According to the specs, the new Lexus NX has 22.7 cubic-feet of cargo space behind its raised back seat. That is considerably less than the mechanically related Toyota RAV4 (37.5 cubic-feet) and Toyota Venza (28.8 cubic-feet). It's also less than several of its compact luxury SUV competitors. However, the shape of its cargo area, a clever cargo cover and the added versatility of under-floor storage make it one of the best cargo areas in the segment in terms of usability.  It's also important to note that there are four versions available, all with their own powertrain: the NX 250 (shown here) has a naturally aspirated four-cylinder shared with the RAV4; the NX 350h with the same hybrid powertrain as the Venza and RAV4 Hybrid; the unique turbocharged NX 350; and the NX 450h plug-in hybrid that's very similar to the RAV4 Prime. Despite these different powertrains, and the need to store the hybrids' batteries somewhere, I am told by Lexus that their cargo areas are equal. That includes the sizable under-floor storage area you'll see shortly.  Here's the cargo area. As you can see, it has a large cargo cover that's fairly distinctive. Rather than a long, large cartridge with a cover that rolls out, or a solid rigid panel, this one features a mesh fabric supported by a metal frame that folds in half. This design would make it easier to store than either of the other designs (be it inside or outside the vehicle), but Lexus goes a step further on this front. The under-floor storage area was thoughtfully designed specifically to accommodate this cargo cover. This is a rare feature in a compact SUV. It means you shouldn't have to worry about getting stuck with the cargo cover when you need every square-centimeter of space available.  There's also plenty of storage space without that cover. In fact, the main bin is big enough to swallow the Luggage Test fancy bag. Also storing the cargo cover would've been iffy, but this is nevertheless impressive. The Acura RDX is the only other compact luxury SUV to offer such a space and it makes a difference.  Now, onto the other bags. As in every luggage test I do, I use two midsize roller suitcases that would need to be checked in at the airport (26 inches long, 16 wide, 11 deep), two roll-aboard suitcases that just barely fit in the overhead (24L x 15W x 10D), and one smaller roll-aboard that fits easily (23L x 15W x 10D). I also include my wife's fancy overnight bag just to spruce things up a bit (21L x 12W x 12D).

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Lexus to open stores with branded accessories [w/video]

Trying to build a boutique buying atmosphere with a large-volume premium brand isn't easy, but Lexus is attempting to do just that by introducing its new Intersect By Lexus dealership experience. This aspect of Lexus retailing has nothing to do with cars and everything to do with luxury lifestyle accessories. Intersect By Lexus is effectively an all-in-one shopping destination for high-quality, hand-crafted designer products, many of them created specifically for the marque, right down to their "Crafted for Lexus" branding.
The first Intersect By Lexus store will open at the end of this month in Tokyo, with other stores planned for New York and Dubai. Going over the first store's initial product list, it seems that each store will offer wares that reflect its location. Some of the products available at Intersect By Lexus Tokyo include a $400 minimalist LED desk light, hand-sewn $286 tablet cover and a $133 drip coffeemaker and cup set handmade from the ash of Japan's Sakurajima volcano. Scroll down for a short video showing how some of these products were made.