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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2022 Lexus UX gets new colors and a single new feature

If you were waiting to see what Lexus would do with the 2022 UX before committing to buy, the answer is "make tiny cosmetic changes." Outside, the biggest addition is that shoppers have a choice of new colors, although we can't tell yet what those colors are. Between the Lexus press release and images, the new colors mentioned are Grecian Water and Cloudburst Gray. Grecian Water is the rich blue hue that appeared on the 2021 UX Black Line special edition toward the end of last year — very pretty, but there'd be signs to avoid the beach if the Aegean ever turned this color. Cloudburst Gray featured on the 2021 Lexus IS and is migrating to the UX, and looks like an overcast day. And also as on the UX Black Series, buyers who opt for the Premium, Luxury, or F Sport packages can choose to have the UX body color extended to the normally black wheel arches. Inside the cabin, Grecian Water comes with a choice of either Black, Birch NuLuxe, or Birch NuLuxe with a Lapis washi dash. Cadmium Orange is available now on the 2021 UX and carries over, but will offer new interior choices to go with.  The UX received a refresh for this year consisting of a minor nip and tuck and some safety features being added as standard. The powertrains remain the 2.0-liter four-cylinder in the UX 200 putting out 169 horsepower and 151 pound-feet of torque, and a more efficient version of the same 2.0-liter assisted by a hybrid system in the UX 250H for 181 system horsepower. The runt of the Lexus litter is outsold in the U.S. by everything else in the lineup save for the flagship LS sedan and the ancient LX SUV, and we'll wager that changes when the new LX arrives. Even so, the UX sold fractionally better here last year than it did in 2019, and the numbers so far in 2021 are better than last year. We've asked Lexus for more information about the paints for next year, we'll update the post if we get a response. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Sportier version of a Lexus RC F spotted at Nurburgring

While most of the auto industry was focused on Frankfurt today, elsewhere in Germany our spy photographers spotted something interesting at the Nuurburgring — a Lexus RC F that seems even sportier. There appears to be a bigger fixed rear spoiler under the camo, along with a modified front skirt and a different rear bumper with a different diffuser. There just might be air outlets behind the rear wheel, and possibly a wider track in the rear. Are these just cosmetic changes, or a harbinger of higher performance or something more potent than the current 467-horsepower 5-liter engine — say, something beyond 500 horses? Unknown at this point. Related Video: Featured Gallery Lexus RC F Sport spy shots Spy Photos Lexus Coupe Luxury Performance lexus rc f