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2021 Lexus LC 500 Convertible Interior Driveway Test | Lexus at its best

The 2021 Lexus LC 500 Convertible is a blessing in the form of a car. Its 5.0-liter naturally aspirated V8 makes one of the best sounds in automobiledom, and one look will have anybody’s jaws on the ground. Climb inside, and the hits donÂ’t stop coming. In our specific test car, the first thing we notice are the miles of Toasted Caramel leather. ItÂ’s everywhere, and its expensive feel and quality are second to none at this price point. You can get black or red leather, but the Toasted Caramel tan is the classiest option available for the Convertible. Shades of tan on the doors, seats and headrests give it a mild two-tone look, making the color combo even more pleasing. And once you start to look closer at the intricate stitching, quilted seat bolsters, perforations and delicate piping throughout, the LC 500Â’s interior will begin to truly wow with its design. Take the door panel, for example. Rarely would we wax poetically about a door panelÂ’s design, but this one is too damn elegant to not call out. The slender and curved metal door handle looks like a sculpture, and its action is satisfyingly upscale. The checked pattern of leather in a different tone splitting the main swaths of leather is another nice touch. Little things like this can delight and bring a carÂ’s interior from above average to excellence. The LC 500 Convertible is full of these tiny delights. 2021 Lexus LC 500 Convertible View 34 Photos One rather entertaining bit is the trap door ahead of the center console that hides your roof operation switch. It makes you feel like James Bond fiddling around for a secret “eject” button each time you go to raise or lower the roof. But then you remember youÂ’re in a Japanese grand tourer, not a British sports car. Your passenger has two grab handles to hold onto should the road turn twisty, both incorporated into the carÂ’s design in a natural and classy way. The most delightful aspect of all is overall design itself. The flat plane of a dash is interrupted by a long overhanging piece that begins at the widescreen infotainment display. This leads into a physical clock and decorative trim piece, then runs all the way to the passenger side door. Below this is a second flat expanse, giving the dash a plateau look from door-to-door. Utility and usefulness is not top of mind in a convertible grand tourer, but the LC 500 is not devoid of road trip conveniences. The center armrest opens up to a decent amount of space.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

1 in 7 Americans say they might buy an EV next, as sales of electrics surge

About one in seven driving Americans may likely purchase an electric vehicle as their next car, according to an AAA poll, meaning that as many as 30 million Americans may pony up for an EV within the next three to five years. While some of the motivation is environmental, survey recipients say that lower maintenance expenses and solo access to high-occupancy-vehicle lanes are also among the factors behind potentially going electric. Take a look at the AAA press release on the study here. The poll indicates that about as many people are planning to buy an EV for their next car as are looking to buy a pickup, which is impressive given that the best-selling US vehicle is the Ford F-150. And things should only improve, as about 20 percent of millennials polled said that their next car would probably be an EV. The results are all the more encouraging, at least among green-car advocates, because gas prices have fallen about 40 percent within the past five years, meaning that there's less of an incentive to go electric from a purely economic perspective. Through the first quarter of this year, US plug-in vehicle sales were up about 63 percent from a year earlier to about 39,000 vehicles. Meanwhile, when it came to AAA's annual green-vehicle awards for this year, Tesla's Model S and Model X took the large car and SUV categories, respectively, while the Chevrolet Bolt and Volkswagen e-Golf were listed atop the subcompact and compact lists. The Lexus GS 450h hybrid and the Ford F-150 took home AAA's best green vehicle in the midsize and pickup truck categories. Related Video: