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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Lexus LC500 Convertible gets Marine Blue interior and top ... in Japan

Japanese customers of the Lexus LC will soon have a wider selection of exterior and interior colors, including a stunning Marine Blue option exclusive to the LC 500 Convertible. The announcement came on Thursday, along with news of some minor handling improvements. The Marine Blue selection adds an tidy navy lid to the LC droptop, paired with a matching interior. However, the entire cockpit hasn't been slathered in blue. Instead, the cobalt hue has been applied judiciously to the steering wheel, dash pad, gear selector, and sections of the door panels. Most of interior is actually white, giving the two-tone cabin an elegant nautical feel. In addition, Lexus is introducing two new colors to Japan's LC palette: Sonic Iridium, which looks like yet another silver variant, and Terrain Khaki Mica Metallic, which looks like the beautiful Nori Green special edition we got in the U.S. and was previously exclusive to the convertible, is now available on the LC500 and LC500h coupe. Buyers can tick a box for new orange brake calipers as well. Lexus says they've also improved the LC's steering feel, ride quality, and controllability during high-g cornering by making minor adjustments to the coil springs, dampers, and stabilizers. Coupled with tweaks to the settings of the variable gear ratio steering and dynamic rear steering systems, Lexus says the overall responsiveness has been improved. Lastly, the LC coupe's panoramic roof now uses a tinted privacy glass.  The Lexus LC menu has always been slightly different between the U.S. and Japan regions. For example, we get three interior options — tan, black, and a red-on-black two-tone. Even before Marine Blue Japan had a fourth, black-and-orange. It's not quite as Halloween-y as it sounds to American ears; the orange is more of a saddle brown. Lexus hasn't said whether Marine Blue (or any of the other improvements) will come to the U.S., but the LC is likely to receive a refresh soon. If the new interior is part of the package, we won't complain. Related Video This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2022 Lexus NX gets new chassis, engines and even a PHEV

The Lexus NX is one of the more recent additions to the Lexus lineup, having made its debut for the 2015 model year. In that time, it's only received a couple of facelifts. Now, the small crossover is getting its first full redesign in the form of the 2022 Lexus NX. And while it may look evolutionary, it offers a load of new and welcome features. The new NX is now built on the TNGA-K platform, which also underpins the Toyota RAV4 and Camry and the Lexus ES among other small to midsize models. Lexus says it's structurally more rigid and offers a lower center of gravity. Fitted to this platform is a plethora of powertrains. The NX 250 gets a naturally aspirated 2.5-liter four-cylinder making 203 horsepower and 184 pound-feet of torque. It's available with front- or all-wheel drive. The NX 350h hybrid gets the same engine but with a couple of electric motors. That gives it all-wheel drive as well as 239 horsepower. The regular NX 350 gets a turbocharged 2.4-liter four-cylinder making 275 horsepower and 317 pound-feet of torque, plus all-wheel drive. Topping the range is the NX 450h+ with the RAV4 Prime's 2.5-liter four-cylinder and larger electric motors making 302 horsepower. It's also only available with all-wheel drive and has a 36-mile electric range. The non-hybrid powertrains now come with an eight-speed automatic, but the hybrids continue to use CVTs. All of these new mechanical updates fit under a fresh but familiar-looking shell. It's short and taut with many curves and creases, but it's generally smoothed and softened compared to the previous model. The most distinct change is at the rear where the NX adopts a full-width taillight like the IS and UX. It also features the brand's name spelled out in letters just below the taillight. The inside is more significantly updated, and the focal point is undoubtedly the new infotainment system. The old touchpad and mouse designs are dead, and the NX will be the first to use this new touchscreen system. It was developed by a division at Toyota's North American headquarters, and seems much more intuitive, though we'll have to reserve final judgment until we try it ourselves. It uses either a 9.8-inch screen or optional 14-inch unit. The latter incorporates dedicated touch buttons for comfort controls and physical temperature dials blended into it. The smaller screen uses all physical controls for comfort functions. Both have a physical volume knob, too.