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2022 Lexus GX gets big infotainment update, Black Line Special Edition

The 2022 Lexus GX mostly soldiers on with the same old platform and powertrain as before. But it is finally getting a pretty major infotainment update to help modernize it. Not only that, but it's getting a Black Line edition like other Lexus models with the lovely Nori Green Pearl paint available. That infotainment upgrade is the addition of a 10.3-inch touchscreen. It should be much brighter, higher resolution and more pleasant to use than the quite-old existing unit. It's also accompanied by a revised center stack with more minimalist buttons and switches. The actual infotainment operating system also appears to be from other Lexus models, rather than the one shared with Toyotas. The evidence for this is in the inclusion of the unloved track pad, but you're unlikely to use it much with the prominent touchscreen. Besides the physical infotainment improvements, it also comes with a few feature upgrades. The new system comes with Android Auto and Apple CarPlay compatibility, something that was sorely missing in the previous model year. Navigation is also now standard as are parking sensors and power folding and heated mirrors. Then there's the Black Line Special Edition pictured at the top. Like other Black Line Lexus models, it's mostly a color and trim package, but a fairly attractive one. It comes with gloss black 18-inch wheels, grille surround and roof rails. The door handles are body color, and the bumpers are slightly tweaked design-wise. The taillights are red, rather than clear, and the trim gets an exclusive available color in the aforementioned Nori Green paint. Inside, the GX Black Line has a black headliner, black and grey upholstery, and matte black Ash wood trim. Pricing and availability hasn't been announced yet, but we expect it to go on sale later this year. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2022 Lexus UX gets new colors and a single new feature

If you were waiting to see what Lexus would do with the 2022 UX before committing to buy, the answer is "make tiny cosmetic changes." Outside, the biggest addition is that shoppers have a choice of new colors, although we can't tell yet what those colors are. Between the Lexus press release and images, the new colors mentioned are Grecian Water and Cloudburst Gray. Grecian Water is the rich blue hue that appeared on the 2021 UX Black Line special edition toward the end of last year — very pretty, but there'd be signs to avoid the beach if the Aegean ever turned this color. Cloudburst Gray featured on the 2021 Lexus IS and is migrating to the UX, and looks like an overcast day. And also as on the UX Black Series, buyers who opt for the Premium, Luxury, or F Sport packages can choose to have the UX body color extended to the normally black wheel arches. Inside the cabin, Grecian Water comes with a choice of either Black, Birch NuLuxe, or Birch NuLuxe with a Lapis washi dash. Cadmium Orange is available now on the 2021 UX and carries over, but will offer new interior choices to go with.  The UX received a refresh for this year consisting of a minor nip and tuck and some safety features being added as standard. The powertrains remain the 2.0-liter four-cylinder in the UX 200 putting out 169 horsepower and 151 pound-feet of torque, and a more efficient version of the same 2.0-liter assisted by a hybrid system in the UX 250H for 181 system horsepower. The runt of the Lexus litter is outsold in the U.S. by everything else in the lineup save for the flagship LS sedan and the ancient LX SUV, and we'll wager that changes when the new LX arrives. Even so, the UX sold fractionally better here last year than it did in 2019, and the numbers so far in 2021 are better than last year. We've asked Lexus for more information about the paints for next year, we'll update the post if we get a response. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.