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Honda, Hyundai and Kia get best word-of-mouth recommendations in US

Forget advertising, incentives and, yes, even our excellently crafted vehicle reviews, sometimes the best way for automakers to sell cars is still good ol' fashioned word of mouth. In an attempt to measure this "word of mouth" power, The Boston Consulting Group, a management consulting firm, has created a new study called the Brand Advocacy Index (BAI). The index takes a look at how various industries perform from person to person. Those industries include automotive, smartphones, grocery, mobile telecommunications and banking.
The study polled more than 32,000 individuals across Europe and in the US to come up with the top 55 brands in these various industries. On the automotive side of things, the top brands in the US were Honda, Hyundai and Kia, all tied at 63 percent. On a global scale, Volkswagen and Toyota scored the highest with a 65-percent BAI rating (both in France). The average BAI for auto industry players tallied 50 percent.
As for companies in other industries, Apple's iPhone was the index's top-rated smartphone, Trader Joe's was the highest recommended grocery store, Virgin was sat atop the mobile telecom industry and USAA was the top retail bank. Scroll down for the full press release on the new study.

2020 Kia Telluride Review & Buying Guide | A stylish and practical family hauler

The 2020 Kia Telluride joins the growing list of three-row family crossovers, adding a more rugged vibe to what has become a pretty sensible shoes segment. Its boxier styling and clean lines certainly imply that this big SUV could get dirty, although its rather pedestrian all-wheel drive system and average ground clearance would indicate it's mostly for show. Or at least, a hefty dump of snow. That's OK, folks wear outdoorsy garb from Mountain Hardwear and rarely visit the mountains. We're impressed by the new Telluride's spacious cabin, a massive features list and plenty of thoughtful, family-friendly details like USB ports in every row and second-row seats that slide and fold at the press of a button. The Telluride really steps things up in its range-topping SX trim, which unlike many competitors, looks and feels genuinely luxurious. The Telluride's well-balanced driving experience and impressive value round out a genuinely appealing three-row SUV that deserves serious consideration. What's new for 2020? The Telluride is an all-new model for Kia, filling the gap at the top of its SUV lineup. What's the interior and in-car technology like? Admittedly, we have only had contact with the ritziest, range-topping Telluride SX model that boasts soft, interestingly stitched leather, convincing faux wood trim, and a generally luxurious ambience that trumps everything else in the segment. Oh, and it costs less than range-topping rivals that actually have less equipment. Now, will an LX and EX be as swank? No, but the general quality of plastics, switchgear and other materials should still be above average. Every Telluride is also extremely well equipped. Check out the pricing and features section below for a full breakdown, but suffice to say, you don't need to pay top dollar to get heated and ventilated seats, sunshades and an abundance of infotainment features. Indeed, every Telluride comes standard with five USB ports, Apple CarPlay, Android Auto and satellite radio. An 8-inch touchscreen is standard (and is typically sized for the segment), yet the EX and SX features a wide 10.25-inch touchscreen that will not only impress your friends with its largesse, but it improves functionality as well. It brings with it wireless smartphone charging, integrated navigation and a grand total of seven USB ports spread throughout all rows.

Consumer Reports says infotainment systems 'growing first-year reliability plague'

The Consumer Reports Annual Auto Reliability Survey (right) is out, and the top two spots look much the same as last year's list with Lexus and Toyota in first and second place, respectively. However, there are some major shakeups for 2014, with Acura plunging eight spots from third in 2013 to 11th this year, and Mazda replaces it on the lowest step of the podium. Honda and Audi round out the top five. This year's list includes six Japanese brands in the top 10, two Europeans, one America and one Korean.
Acura isn't the only one taking a tumble, though. Infiniti is the biggest loser this year by dropping 14 spots to 20th place. Other big losses come from Mercedes-Benz with an 11-place fall to 24th, and GMC, which declines 10 positions to 19th.
Perhaps unsurprisingly, it's not traditional mechanical bugs hauling down these automaker's reliability scores. Instead, pesky problems with infotainment systems are taking a series toll on the rankings. According to Consumer Reports, complaints about "in-car electronics" were the most grumbled about element in new cars. Problem areas included things like unresponsive touchscreens, issues pairing phones and multi-use controllers that refused to work right.