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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Kia Motors again tops J.D. Power Initial Quality Study

Image Credit: J.D. Power charts Auto News Plants/Manufacturing Hyundai Kia study JD Power

2020 Kia Cadenza shows its new face in mid-cycle refresh

When we drove the all-new 2017 Kia Cadenza a few years back, our main takeaway was that "it's fine." There was nothing particularly remarkable about it, but it's a solid sedan. With the facelifted and refreshed 2020 Cadenza just revealed today, Kia looks like it's reaching a bit more, in an attempt to move beyond general goodness. The 2020 Kia Cadenza, teased last week, takes a stab at bold design. A concave V-shaped grille is the main styling element up front, as our eyes constantly drift to that funky chrome every time we examine the car. It looks like Kia was just riffing off the old grille, and decided to make it bigger while adding in a crease. Those headlights are new, too. They're much narrower and smaller than the old units, and we think they help the face of the new car tremendously. Kia attacked the rear of the Cadenza in a similar fashion. The taillights now stretch across the entire rear of the sedan, connected by an interesting dashed line coming in from both sides and meeting in the middle. It's just another example of Hyundai/Kia designing taillights with a sense of style. We're reminded of the new Hyundai Sonata that went in a bold new path itself at the NY Auto Show. Changes to the interior are relatively significant for just a mid-cycle refresh. There's a new, widescreen 12.3-inch touchscreen that forced a new air vent layout. Along with the rethought center stack, the center console gets changed up with a new gear shift lever and button/storage layout below that. It all comes off as a much more premium design than before. Adding further to that motif is a digital gauge cluster seen on this model. The Cadenza is supposed to be a luxurious sedan, and Kia is certainly answering the call with added tech on the interior. Unfortunately, we're still in the dark from a powertrain perspective. The Cadenza is currently offered in the U.S. exclusively paired to a 3.3-liter V6 and eight-speed automatic transmission. This reveal today was for the Korean-spec K7, (same as our Cadenza), so U.S. powertrain options remain unspoken. We'll expect details on the U.S. spec car to drop before the end of the year, and for this model to go on sale later in 2019 or sometime in 2020.