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Car buyers are paying big money for technology they don't use

J.D. Power released the results of its Tech Experience Index study that measures "how much owners like [in-car] technologies and how many problems they experience with them." Among the study's findings, automakers are loading vehicles with more software and digital experiences that owners claim they never learn how to use or decide they don't need. For example, owners report to J.D. Power that gesture controls, like those used by BMW (spinning a finger, for instance, can raise or lower the audio volume), don't improve the overall ownership experience. In fact, gesture controls received the lowest overall satisfaction score in the study for a second consecutive year. In another example, the study found that 61% of owners claim never having used "in-vehicle digital market technology," while 51% of respondents said they didn't need it. Driver/passenger communication technology was another sore point with users, with 52% saying they have never used the technology, and 40% of those saying they have no need for it. (10 Features owners say they want, and 7 they really don't). Conversely, some technologies are well received by owners. For American owners, rear-view cameras and so-called "ground view" cameras were among the top three desired technologies. We assume that "ground view" is a surround-view or 360-degree camera system. The one-pedal driving possible in a number of EV's with adjustable regen braking also scored very high marks and few claimed issues.  While it could be argued that owners who don't want to use a specific piece of technology should just avoid using it, the reality is that all of these unused features add cost to the final price of any vehicle. Considering that the average transaction price of a new vehicle hit a record $45,031 in September of 2021, controlling spiraling costs is a big deal. J.D. Power's survey results found that dealerships can play a big role in explaining new technology to buyers. Scores for some technologies like trailer assistance received higher scores from owners who received training from their dealers. Unfortunately, 71% of owners say they were taught how to use tech from outside sources whereas only 30% learned from a dealer. The results of this study are the product of responses from 110,827 owners of current model-year vehicles that J.D. Power surveyed after 90 days of ownership from February through July 2021.

2024 New York International Auto Show Editors' Top 5 Picks

The New York Auto Show, like many other shows over the past few years, has shrunk. But it's still playing host to some interesting reveals, and we even got a few surprises this year. It was dominated by Nissan and Hyundai Motor Group products, but ones running the gamut from affordable cars to flagship SUVs. It was a strange situation of being both quite diverse in reveals, and not at all, depending on how you looked at it. Our favorites of the show are a clear representation of that. And another interesting observation, only one of the picks was significantly electrified. Scroll down to see the best reveals of the New York Auto Show,. 2025 Nissan Kicks View 10 Photos 5. Nissan Kicks "The Nissan Kicks has gone from a reasonably attractive and small crossover into something way more funky with cool textures, color combinations and some actual presence. Plus, it's more spacious, more powerful and has available all-wheel drive. If Nissan can keep the price nice and low to compete with similarly stylish and well-executed competition like the Chevy Trax, the company's got a real winner on its hands." – News Editor Joel Stocksdale InfinitiQX80-Z63-051 View 39 Photos 4. Infiniti QX80 "The QX80 wasn't technically shown at the New York Auto Show, but it was revealed just a week prior at Hudson Yards – accross the street, in other words. Frankly, I wasn't blown away by the initial photos, but I think it looks great in person. The attention to detail both outside and in seem appropriate for an SUV that Infiniti hopes to sell for six figures loaded up. I'm a believer." – Associate Editor Byron Hurd 2025 Kia K4 Live View 7 Photos 3. Kia K4 Sedan "The Kia K4 interior has way more style than anything in the compact car price range has any business having. Now, if we don't get the green interior option shown in the initial global reveal photos, I'm retracting several of my points here. Otherwise, wowza. I kept looking and looking at that K4 interior photo, and finding new, interesting details to admire. Oh, and the exterior is pretty cool, too, though I do prefer the hatchback in that regard." – Senior Editor, West Coast, James Riswick Genesis GV60 Magma Concept View 10 Photos 2. Genesis GV60 Magma "I am psyched to see Genesis show off a proper performance car. The “Sport” trims on its various models are sort of neat, but the Magma brand looks like the real deal.

2020 Kia Telluride and Hyundai Palisade will see price increases

New year, new MSRP. CarsDirect got hold of a "recent pricing guide" and discovered Hyundai and Kia chanted that mantra over the Palisade and the Telluride, respectively. The Palisade has been on sale since June of last year, and already received a $50 price increase before the turn of the year. As of this month, Hyundai has goosed the MSRP by another $225 to $31,775, and the destination charge by $25 to $1,120. The $250 bump takes the starting price for a front-wheel drive Palisade SE to $31,775. The premium is applied throughout the range, making the top-tier Limited AWD model $47,745. The Telluride was first priced at $32,735 after destination. It, too, received a visit from the surcharge fairy last year to the tune of $50, boosting the cost to $32,785. This month, Kia tweaked the MSRP by $250 to $31,890, and the destination charge by $25 to $1,170. That comes to a $275 increase, meaning a front-wheel drive Telluride LX is now starting at $33,060. Whereas the Telluride had been $140 more expensive than the Palisade, the three-row Kia now stands $165 beyond the three-row Hyundai.  None of this should affect sales, both models already having won numerous awards, the Palisade receiving a Top Safety Pick+ rating from the Insurance Institute for Highway Safety, the Telluride capping its excellent reviews with victory in the North American 2020 Utility of the Year competition. Kia is moving more than 6,000 Tellurides per month in the U.S., and a carmaker rep said the vehicle "is still on deep backorder." The Palisade looks on track to join it, and both sell for more than MSRP in many parts of the country, according to TrueCar. Based on recent reports, things might get even more varied on the Kia side, in fact. One rumor said there could be flagship luxury and off-road trims on the way. This week, Motor1 heard from "an anonymous Kia employee" with details on a potential X-Line appearance package. The possible cosmetic suite would install a satin black grille, body-colored door handles, bright bumper and lower door garnish, front and rear skid plates, and a unique 20-inch wheel for $1,695. And it's said that Kia is investigating consumer interest in a long-wheelbase Telluride.