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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Kia teases next-gen K5 in South Korea, foreshadows our Optima

Now that the redesigned Hyundai Sonata is down the road burning gas, Kia's loading the next-generation Optima into the chute. The automaker teased the South Korean-market K5 — our Optima — on Facebook, revealing a sedan that will bring a new attitude to the midsize competitor. The sketches largely line up with spy shots we got a couple of months ago, starting with the clamshell hood running down to a narrower, wider tiger nose grille. Two creases in the center of the hood bracket the Kia logo. We can't know what trim is on display in the rendering, but the pictured upper and lower grilles give up the mesh pattern on the current car for horizontal strakes. A pair of DRLs frame the front fascia, the Z-shaped light signature longer and more abstracted than that on the Cadenza sedan.  The profile includes a couple of signature strokes that create a wholly different impression. Moving the side mirrors to the doors emphasizes the sharp takeoff point for the greenhouse, emphasized with a chrome trim strip that could have come off a stretched Aston Martin DB11. Instead of the rear glass behind the C-pillar picking up from the edge of the backlight as on the current car and forming their own profile, the sketch show a faster glass design angled back to follow the shape of the roof. Lower down, the character line in the sketch rises from the front wheel arch to the rear door, then falls sharply to the rear wheel arch. We can't make out this line in any of the spy shots, though. The rear gets a lot edgier. It's possible the chrome greenhouse trim dips around the bottom backlight to form a single line around the car. A short decklid is backed by an integrated lip. A single taillight of dashed LEDs runs across the width, bookended by a tight V shape.  Wholesale change inside stresses the horizontal span. A slightly modified steering wheel sits ahead of a digital dash cluster. A second widescreen sits atop an instrument panel cut by wide, narrow vents and marked by fewer buttons. On the center console, the shifter's replaced with a rotary knob.  A debut could come before the end of the year, the sedan likely a 2021-model-year offering. Engines should mirror Sonata powertrains, consisting of a 1.6-liter four-cylinder and a 2.5-liter four-cylinder shifting through an eight-speed transmission, and a more powerful turbocharged four-cylinder expected to join the lineup.

Kia will unveil the new 2021 Sorento at the Geneva Motor Show

While the 2020 Chicago Auto Show is around the corner, Kia picked this year's edition of the Geneva show to introduce the next-generation Sorento. The popular crossover will arrive in time for the 2021 model year. The South Korean company explained it designed and engineered the new Sorento "to take on everything life can throw at it," and it published a pair of red-tinted teaser sketches to accompany its announcement. The images would normally give us our best look yet at the upcoming crossover, but spy photographers unabashedly ruined Kia's surprise by sending us a full gallery of images showing the soft-roader completely camouflage-free on the set of a commercial shoot.  The current-generation Sorento is one of the oldest cars in the Kia range, and the transformation is drastic. It receives a bolder, sharper look that falls in line with the company's current design language without copying its bigger or smaller siblings. Kia's design team has been on a roll in recent years, and the Sorento extends it. kia-sorento-teaser-24-1 View 2 Photos While our spies didn't get a look at the Sorento's interior, low-resolution spy shots published on Instagram confirm the transformation continues beneath the sheetmetal. The center console adopts a more rugged look characterized by brushed aluminum-like surfaces, and the infotainment system's touchscreen is now positioned on top of the dashboard instead of being embedded into it. We also expect to find nicer materials inside. What's between the fenders? Your guess is as good as ours, but Kia previously confirmed hybrid and plug-in hybrid models will join the range. Whether they'll be available at launch hasn't been made public yet. Additional information about the 2021 Kia Sorento will emerge in the coming weeks, and Autoblog will bring you live images of it straight from the show floor in Geneva on March 3. An American debut is likely scheduled for the New York Auto Show in April, and deliveries will begin shortly after. Pricing will start in the vicinity of $27,000. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.