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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2022 Jaguar F-Pace Review | Brings some flash to a subdued segment

The 2022 Jaguar F-Pace is an aesthetically pleasing alternative to the regular crowd of compact luxury SUVs from Europe and Asia. It bears the leaper proudly on its tightly-wrapped and attractive bodywork, and there’s little to complain about on the interior, too. Jaguar offers a level of performance available for whatever fits your fancy, but this SUV would rather be a cruiser and backroad bruiser versus a Nurburgring-carver no matter the model you choose. Some of our usual Jaguar Land Rover gripes have dissipated with the F-Pace recently, as itÂ’s now sporting a competent suite of tech to match its good looks. Plus, the new and complex inline-six engine is a real treat to use no matter the environment — it pulls hard when called upon, but has a smooth and luxurious side around town. We think itÂ’s the engine to get.  The F-Pace fits in nicely to this large group of luxury crossovers on sale today, offering an unmatched level of style and a good dose of substance to back it up. WeÂ’d still recommend a couple luxury SUVs before it, but the F-Pace is a more worthy alternative than itÂ’s ever been today.  Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Features   |   Crash Ratings & Safety Features WhatÂ’s new for 2022? There are no notable changes for the F-Pace in 2022 beyond a few optional items being made standard. Those include a power tailgate and privacy glass for the four- and six-cylinder models, and adaptive cruise control with lane-following assist for the SVR. The F-Pace received a makeover for the 2021 model year, and you can read more about that here. What are the F-Pace interior and in-car technology like? The F-PaceÂ’s interior just went through a big rethink last year that upgraded it into the realm of a top-shelf luxury cabin. It has an upscale look, uses excellent materials, and while it may struggle to find that balance between the inclusion of features and maintaining ease of use, nobody will criticize it for a lack of trying with technology. Per usual with Jaguar, the color and materials choices are vast, allowing you to find a combination that best fits your personality. The standard heated (front) seats are comfortable, and the interior as a whole measures up to its leading competitors out of Germany in the BMW X3 and Mercedes-Benz GLC-Class.

Chip Foose cooks up a custom 1974 Jaguar E-Type for SEMA

Avert your eyes, purists. California-based designer Chip Foose traveled to the 2019 SEMA show to unveil a resto-modded 1974 Jaguar E-Type built at the request of a customer. With a custom design and an American heart, the roadster took over 2 1/2 years to make. Finished in Green Sand, the E-Type was in seemingly good condition when it took up residence in Foose's shop in April 2017; it looks strikingly similar to a 48,000-mile example sold by RM Sothebys in January 2017. Many would drive it as-is, but its anonymous owner had something completely different in mind. Foose and his team modified nearly every part of the convertible's body. Builders punched out a scoop in the hood, extended the rocker panels, made the trunk lid about five inches longer, and gave the rear end a more tapered look accented by flush lights and quad exhaust tips. Even seemingly minor details were hugely important for the enthusiast who commissioned this build. While E-Type headlight bezels are readily available online, the ones on the SEMA car are hand-shaped from brass. Custom-built wheels put a modern spin on the E's original wire knock-offs. The interior looks period-correct thanks to leather upholstery, analog gauges, and a wood-rimmed steering wheel, but the list of changes is longer than the E-Type's hood. Jaguar's emblematic drop-top had a rather busy-looking dashboard topped with a padded cap and peppered with a galaxy of buttons, knobs, and switches. Foose's build adopts a cleaner, simpler design with gauges arranged in a cluster behind the steering wheel, and a chrome strip that runs across the entire dashboard. His team installed new carpet and bucket seats after concealing a modern sound system. To us, the new-look interior has more of a 1950s vibe than the original E-Type's. The changes are more than skin-deep. Tilting the hood forward reveals a Chevrolet-sourced, 6.2-liter V8 engine tuned to 525 horsepower replaces the 272-horsepower, 5.3-liter V12 this Jag came with when it was new. It shifts through a four-speed automatic transmission. Upgraded brakes and a redesigned suspension help keep the additional power in check, though performance numbers aren't available. It hopefully still has its original toolkit, as a factory-made reproduction costs nearly $1,000. There's no word on who commissioned this E-Type, but keep an eye out for it the next time you go to cars and coffee. The V8 exhales through a custom exhaust, so you might hear it before seeing it.