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Jaguar demanding customer data from reluctant dealers

Nearly every major business is collecting consumer data these days, and keeping that data secure has come to the forefront of many customer's minds. Jaguar Land Rover North America's decision to begin requesting more customer info from its dealer network appears unfortunately timed, however. If it had come a few years ago, it might have been ignored, but in today's climate of heightened awareness, a few dealers are pushing back. To put the showrooms in an even tougher position, JLR NA is threatening to deny quarterly incentives if they do not turn over the customer data, according to Automotive News.
JLR NA instated the nationwide plan, which it calls Single View CRM, on February 7, but according to Stuart Schorr, Jaguar Land Rover North America Vice President of Communications, the automaker has been negotiating with its dealers to institute the new program for over a year. Schorr tells Autoblog that no financial information is being shared, noting that such data is limited to customer details, including things like what vehicles they own and whether they have any pending service. The initiative is meant to "improve customers' and owners' engagement with the brand," he said. Also, the company is not accessing dealer data itself; instead showrooms are asked to enter the info into JLR's database.

Jaguar XE SV Project 8 slices record Nuburgring lap down to 7:18.361

No production four-door vehicle has ever come close to breaking a seven-minute lap on Germany's Nuburgring (we see you WRX STI Type RA NBR), but manufacturers are slowly inching toward the achievement a few seconds at a time. Jaguar announced that it returned to the famed racetrack with its XE SV Project 8 and clocked a 7:18.361 lap, a new sedan record that's 2.9 seconds faster than the Project 8's previous record.  When Jaguar debuted the Project 8 in 2017, it had the makings of a specialty car that would slither into the shadows as quickly as it blasted onto the scene. But it's been quite the opposite. Jaguar has continued development of the vehicle and offers three different versions, including a touring variant. Production has lasted into the 2019 model year, and we recently tested one to get a handle of just how monstrous the thing truly is.  Much can change and be learned in two years, though, and Jaguar wanted to follow up its first trip to the Nurburgring, where it posted a record-setting time of 7:21.23. Under the guidance of Project 8 development driver Vincent Radermecker, the Jag ran the circuit in 7:18.361 on July 8, 2019. It did so in two-seat track pack spec and on Michelin Pilot Sport Cup 2 R tires. Jaguar made sure to clarify a detail about the run and the time. The 2017 time was done on the then-used 20.6-kilometer (12.8 miles) setup, and so was this time. But starting in 2019, the Nurburgring began officially recording times on the full 20.832-kilometer (12.94 miles) lap. Using the 20.832 lap, the Project 8 recorded a time of 7:23.164. With that run, the 592-horsepower supercharged Project 8 is the first vehicle to set an official whole lap record in the mid-range production car class. Watch the 7:18 run in 360-degree video below.   This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Geely poaches Jaguar designer Wayne Burgess

The fact is simple: Chinese automaker Geely just poached designer Wayne Burgess from Jaguar. Burgess will oversee a team of 100 designers and staff, in charge of projects encompassing all of Geely's brands, and report to Peter Horbury, Geely's EVP of design. Burgess, who started at Jaguar in 1997, was lately the production studio director for Jaguar Land Rover's Special Vehicle Operations, and the head of Jaguar's production cars. His credits include the F-Type, F-Pace, I-Pace, and current XJ, as well as being an Ian Callum stand-in at events. The implications of this personnel move carry the easy-to-ignore weight of another domino falling in what could be a monumental Chinese long game. Geely owns an eponymous car brand in China, as well the Chinese-Swedish Lynk & Co, Sweden's Volvo, England's Lotus and London Electric Vehicle Company (makers of electric black cabs), Malaysia's Proton, and U.S. flying car startup Terrafugia. Burgess won't need to leave home, because Geely's opening a design center in Coventry, England, to go along with its other centers in Barcelona, Gothenburg, Los Angeles and Shanghai. If you're keeping track, Burgess' flight maintains the quickening pace of talent headed to Chinese automakers that we give scant attention. After Geely bought Volvo in 2010, it moved longtime Volvo designer Peter Horbury, now Burgess' boss, to Shanghai. At the time, the news evoked a chortle. Compare that to last week, when GAC Motor designer David Hilton said, "There are now more auto designers in Shanghai than in any other city in the world, including Detroit and L.A." Hilton, by the way, was Bentley's head of exterior design until September last year. The same month, ex-Rolls Royce pen Giles Taylor, who brought us the Cullinan, jetted to Munich to lead FAW's Hongqi luxury brand. One month before that, ex- Land Rover designer Phil Simmons had taken over at Great Wall brand Haval. One month after that, ex- Mazda and BMW designer Kevin Rice became VP of design at Chery. Ex- Audi man Wolfgang Egger took over at BYD in 2017. Oh yeah, Hilton's comments came in a Wall Street Journal article about this very migration. Mass distribution is nearing the developed world in the Northern Hemisphere, too. Lynk & Co wants to get its papers for Europe this year. Zotye just named its first batch of U.S. dealers in advance of a planned launch here in 2020. Guangzhou Auto was at the same U.S. dealer meetings at Zotye, aiming for a U.S. rollout in early 2020.