2011 Jaguar Xjl on 2040-cars

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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Junkyard Gem: 1977 Jaguar XJ-S

The Jaguar XJ-S was big, powerful, swanky, and expensive, just the sort of luxury coupe a high-roller in the late 1970s craved. Unfortunately, these temperamental cars needed plenty of regular maintenance, and many of them suffered from neglect once they left the hands of their original owners. I see plenty of V12 Jaguars during my junkyard journeys, but it still gives me a twinge of sadness when I see another one parked among the ordinary Jettas and Grand Vitaras in the import-cars section of a big self-service wrecking yard. Here's a forlorn-looking, V8-swapped '77 in a San Francisco Bay Area yard. Chevrolet small-block V8 swaps were very common with the Jaguar XJs of the 1960s and 1970s, since an ordinary 350 would make power similar to that of the 326-cubic-inch V12 and parts obtainment was much easier. Still, swapping in a reliable-if-oil-leaky Detroit V8 didn't solve all the Jag's reliability woes: the Prince of Darkness retained a powerful grip on this car's soul. The patina on this car suggests decades spent forgotten in an outdoor storage area somewhere. There's a AAA map of California from the 1980s inside. This car listed for $20,250 when new. That's about $87,500 in inflation-adjusted 2018 dollars, but still $5,000 cheaper in 1977 dollars than a new Mercedes-Benz 450SLC (and a grand more expensive than a new Cadillac Fleetwood Brougham). Nobody in their right mind would have been willing to pay to restore this car, but we can hope that it provides some good parts to Jaguars that are still on the road. Related Video: Featured Gallery Junked 1977 Jaguar XJS View 16 Photos Auto News Jaguar Automotive History

New Civic, FCA UAW Agreement, Frankfurt | Autoblog Minute

FCA reaches a tentative agreement with the UAW, Honda reveals the all new 2016 Civic, and the Frankfurt Motor Show dazzles us again.Senior editor Greg Migliore reports in the Weekly Recap edition of Autoblog Minute Weekly. UAW/Unions Bentley Honda Jaguar Porsche Tesla Autoblog Minute Videos Original Video FCA porsche mission e civic