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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Next-gen Jaguar XJ spotted in mule form during winter testing

Of course Jaguar Land Rover is using a Range Rover to yank around an electrified Jaguar sedan mule. At least, we think the car sitting on the trailer is a test mule for the recently announced XJ successor. Jaguar has said it’s going to make an all-electric version of the car, but itÂ’s going to use the new MLA platform that will also support a gas engine and hybrid versions. The body itself most resembles that of the XF, but there are a couple tell-tale signs that this car is destined for a battery-electric powertrain. The clearest sign comes in the form of the abnormally high side sills. This taller floor is a typical EV tipoff for mules in testing, as the body work itÂ’s mated to isnÂ’t necessarily designed to mesh with the requirements of an EV powertrain. There are no “Electric Vehicle” stickers stuck to the car to make this extra easy for us, but plenty of other strange elements let us know that this mule is no normal XF. We canÂ’t see through it, but the “grille” is covered up by a large piece of camouflage. Some areas on the bottom and top appear to be mesh, allowing air through, but itÂ’s still rather restricting. The hoodÂ’s fitment and shape are about as funky as can be. ThereÂ’s even a hump in the center of the hood, making it look like some kind of high performance muscle car.  Lending even more credence to this being a next-gen XJ mule is what appears to be a longer wheelbase and wider track. Jaguar extended the fenders outward to accommodate this, but itÂ’s especially apparent in back with the squared-off rear fenders. Since itÂ’s a mule, itÂ’s tough to be certain which powertrain this particular car is hiding. The fuel cap remains on the right rear side of the car, but it appears to be in a different position than the fuel cap on the current XF. Maybe it isnÂ’t a fuel cap, and itÂ’s a covering for the plug outlet instead? There are no other obvious outlets on the car to plug in to, but thatÂ’s nothing out of the ordinary for a mule. One suspicious element we spotted in the rear is the side of a chrome tailpipe protruding from the rear bumper. ThereÂ’s no way to know if itÂ’s a real or a fake tailpipe to throw us off the hunt, but weÂ’ll note its presence nonetheless. Jaguar has already released a teaser image of the rear taillights on the electric XJ successor, but of course this test mule isnÂ’t supporting production lights.

Watch the Jaguar I-Pace live reveal

The day has finally come for the Jaguar I-Pace electric crossover to be revealed, and you can watch as the sheet is pulled off the company's first full EV. The reveal starts at 1:00 p.m. ET, and can be viewed in the embedded video above. The I-Pace was first revealed in concept form in Nov. 2016. Jaguar claimed it had a range of 220 miles, 400 horsepower, and 516 pound-feet of torque. Jaguar has also promised very fast charging at 100kW DC chargers. Apparently it can regain 80% of its charge in 45 minutes at such a charger. Jaguar has claimed this charging capability for the production model, but we have yet to see if the power and range numbers held up. Jaguar will also run a one-make I-Pace race series alongside Formula E. We'll see if any further announcements are made about the racing version of the car and the series. Related Video: