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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2021 Infiniti Q50 and Q60 recalled for stalling issue

Infiniti is recalling 2021 Q50 sedans and Q60 coupes due to faulty engine-management software. The issue is with the engine control module (ECM). After rapid acceleration, the ECM can reduce the fuel supply to the engine too much, resulting in the engine going into limp-home mode and possibly stalling. A total of 12,943 cars are affected by the problem. Infiniti will commence the recall on May 25. Owners will be notified and asked to bring their cars in for software reprogramming. The fix will be performed at no cost. Owners who are concerned about the issue can reach out to the manufacturer at 1-800-662-6200. Infiniti's reference number for this recall is R20C5. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2021 Infiniti Q60 starts at $42,675

The 2021 Infiniti Q60 coupe starts at $42,675 (including $1,025 for destination), Nissan's luxury subsidiary announced today. The two-door variant of Infiniti's compact sport sedan boasts only a handful of relatively minor equipment changes for the '21 model year.  The base (Pure) Q60 now has blind spot monitoring, rear automatic emergency braking, surround-view camera, lane departure warning, adaptive cruise control and automatic high beams as standard equipment. The high-output Red Sport model gains available power-folding outside mirrors and a tweaked carbon fiber interior trim package.  Apart from that and two new paint colors — Slate Gray and Grand Blue — the Q60 is otherwise unchanged for 2021. Infiniti pared down the Q50 sedan and Q60 coupe lineups fairly comprehensively for the 2019 model year, stripping out some trims and the base, four-cylinder engine option in order to streamline its hierarchy. Only the 3.0t Pure, 3.0t Luxe and Red Sport models remain. Also gone are 2020's Edition 30 models, which celebrated Infiniti's three-decade anniversary, but customers can easily patch together the same builds from 2021's available options. Infiniti's consumer site has been updated with 2021 models, and customers can expect them to arrive in showrooms before the end of the year.  Related Video: