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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

2024 Infiniti QX80 gets Dark Chrome Appearance package, higher price

The body-on-frame Infiniti QX80 is entering the 2024 model year with a new appearance package offered on the most expensive trim level. It's otherwise unchanged compared to the 2023 model, which received Amazon Alexa compatibility, but every trim becomes more expensive. While the QX80's overall design doesn't change, the range-topping Sensory trim level gets an optional Dark Chrome Appearance package that includes black-painted door mirror caps as well as Dark Chrome trim on the front end, the fenders, and the hatch. The bundle gives the SUV a more subtle look, as models not equipped with the Dark Chrome Appearance package ship with flashier bright exterior trim pieces. The list of standard features includes a 12.3-inch touchscreen plus Apple CarPlay, Android Auto, and Amazon Alexa compatibility. Driving aids? It's got them: a surround-view camera, forward emergency braking with pedestrian detection, and back-up collision intervention come standard. The QX80 isn't the newest or best-selling model in its segment, but it's not as outdated as the age of its platform suggests. Infiniti positions the QX80 as its most expensive model, and it's increasing pricing across the board for 2024. Pricing is as follows: QX80 Luxe rear-wheel-drive: $76,045 ($1,650 more than in 2023) QX80 Luxe four-wheel-drive: $79,195 ($1,700 more than in 2023) QX80 Premium Select rear-wheel-drive: $80,680 ($1,685 more than in 2023) QX80 Premium Select four-wheel-drive: $83,780 ($1,685 more than in 2023) QX80 Sensory rear-wheel-drive: $87,730 ($1,685 more than in 2023) QX80 Sensory four-wheel-drive: $90,830 ($1,685 more than in 2023) Note that these figures include an $1,895 destination charge. The brand collected a $1,395 destination charge in 2023. Infiniti hasn't made any mechanical changes to the QX80. Power comes from a tried-and-true 5.6-liter V8 rated at 400 horsepower and 413 pound-feet of torque. It's bolted to a seven-speed automatic transmission, and it gives the big SUV a towing capacity of up to 8,500 pounds. Dealers across the nation will begin receiving the 2024 QX80 in the coming weeks. Infiniti hasn't commented on what's next for the model, but weaving together various tidbits of information released earlier in 2023 nudges us in the right direction.

2022 Infiniti QX55 pricing is out, and it carries a premium over the standard QX50

Pricing for the coupe-ified 2022 Infiniti QX55 crossover is out, and just like every other coupe-like version of a crossover, it’s more expensive than the regular one.  For starters, the QX55 comes with standard all-wheel drive. It also starts at the second trim up the QX50Â’s hierarchy, Luxe. The premium over an equivalent QX50 is $3,000, landing the QX55 at a $47,525 starting price, including the $1,025 destination charge. There are only two other trims available: Essential and Sensory. A QX55 Essential starts at $52,625 and adds leather seats (heated/cooled in front), a heated steering wheel, navigation, 16-speaker Bose audio and a 360-degree camera. For a little more cash, you can tack on a ProAssist and ProActive package to the Essential trim for a host of driver assistance features, including all the goodies weÂ’re accustomed to in NissanÂ’s ProPilot Assist. The last and top trim is Sensory, and it starts at $58,075. You get all the packages and features of the lower trims, plus a motion-activated hatch, semi-aniline leather seats, open-pore wood trim, tri-zone climate control and ambient lighting. Unlike the regular QX50, there is no top-of-the-line Autograph trim. If youÂ’re interested in a QX55, Infiniti says itÂ’s opening up a digital reservation program today. If you reserve one via this method and go through with the purchase or lease, Infiniti promises you the choice of “a tasteful trendsetting gift.” Your options include a Transparent Sound speaker, Away luggage bundle or a Tom Dixon Brew coffee set. QX55s will start landing in dealers this spring, where you can buy one the old-fashioned way, sans gift. Related video: