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Tesla leads and Infiniti bleeds in Consumer Reports' satisfaction survey

According to Consumer Reports, Tesla owners are more likely to rave about their vehicles than any other brand. And we're not surprised — Tesla has performed very well in past customer satisfaction surveys, despite the fact that the electric cars themselves tend to have more problems than most other automobiles. Second place went to Lincoln, which interestingly had a higher cumulative score than Tesla in individual category measurements like comfort and storage space. Ram, a truck-only brand, rounded out the top three. The consumer-focused magazine bases its owner satisfaction score on responses to a very simple question: Would you buy this exact car again? The higher percentage of owners who answer "definitely yes" to that question, the higher the satisfaction score. Further breakdowns are scored for other parts of the ownership experience, which is why brands that rank poorly in Consumer Reports' own reliability charts — like Tesla and Lincoln, for example — can still earn top marks for satisfaction. The lowest-ranked brands for satisfaction are Cadillac, Nissan and Infiniti. Interestingly, Cadillac performed better than average in Driving and Comfort and middle-of-the-road in the In-Car Electronics and Cabin Storage, but like most other brands, scored poorly in Value. In fact, only Subaru, Mazda and Volkswagen scored better than average in Value. Nissan and especially Infiniti earned comparatively low marks across the board to go along with the bottom-of-the-barrel satisfaction score. Here's the full list of automakers from Consumer Reports' satisfaction survey, ranked in order from best to worst: Tesla Lincoln Ram Chrysler Subaru Hyundai Porsche Dodge Mazda Toyota Kia Mini BMW Ford Audi Honda Volvo Volkswagen Lexus Jeep GMC Chevrolet Mercedes-Benz Buick Cadillac Nissan Infiniti It's worth diving into the individual category scores in addition to the official finishing order for a full look at the results. For instance, despite the fact that automakers like Lincoln and Ford use similar infotainment systems, their In-Car Electronics scores don't quite match up. Also, some automakers have full lineups with multiple cars, trucks and SUVs while others offer just a couple of nameplates. Head on over to Consumer Reports for all the details. Looking for a reliable car, truck or SUV? Check out the top 10 vehicles that owners keep the longest.

2024 Infiniti QX80 gets Dark Chrome Appearance package, higher price

The body-on-frame Infiniti QX80 is entering the 2024 model year with a new appearance package offered on the most expensive trim level. It's otherwise unchanged compared to the 2023 model, which received Amazon Alexa compatibility, but every trim becomes more expensive. While the QX80's overall design doesn't change, the range-topping Sensory trim level gets an optional Dark Chrome Appearance package that includes black-painted door mirror caps as well as Dark Chrome trim on the front end, the fenders, and the hatch. The bundle gives the SUV a more subtle look, as models not equipped with the Dark Chrome Appearance package ship with flashier bright exterior trim pieces. The list of standard features includes a 12.3-inch touchscreen plus Apple CarPlay, Android Auto, and Amazon Alexa compatibility. Driving aids? It's got them: a surround-view camera, forward emergency braking with pedestrian detection, and back-up collision intervention come standard. The QX80 isn't the newest or best-selling model in its segment, but it's not as outdated as the age of its platform suggests. Infiniti positions the QX80 as its most expensive model, and it's increasing pricing across the board for 2024. Pricing is as follows: QX80 Luxe rear-wheel-drive: $76,045 ($1,650 more than in 2023) QX80 Luxe four-wheel-drive: $79,195 ($1,700 more than in 2023) QX80 Premium Select rear-wheel-drive: $80,680 ($1,685 more than in 2023) QX80 Premium Select four-wheel-drive: $83,780 ($1,685 more than in 2023) QX80 Sensory rear-wheel-drive: $87,730 ($1,685 more than in 2023) QX80 Sensory four-wheel-drive: $90,830 ($1,685 more than in 2023) Note that these figures include an $1,895 destination charge. The brand collected a $1,395 destination charge in 2023. Infiniti hasn't made any mechanical changes to the QX80. Power comes from a tried-and-true 5.6-liter V8 rated at 400 horsepower and 413 pound-feet of torque. It's bolted to a seven-speed automatic transmission, and it gives the big SUV a towing capacity of up to 8,500 pounds. Dealers across the nation will begin receiving the 2024 QX80 in the coming weeks. Infiniti hasn't commented on what's next for the model, but weaving together various tidbits of information released earlier in 2023 nudges us in the right direction.

Infiniti aims to "de-Americanize" lineup, add flagship

Nissan launched Infiniti back in 1989 as a US brand, but more recently, Nissan's luxury marque has started focusing on more of a global presence. With a new global headquarters set up in Hong Kong and former Audi bigwig Johan de Nysschen at the helm, Wards Auto is reporting that the automaker's next goal is to create a "de-Americanized" lineup of vehicles.
This plan essentially consists of smaller cars and smaller-displacement engines to make Infiniti more attractive for buyers in Europe and Asia - two regions that tend to skew more toward smaller vehicles and smaller powerplants. To this point, Infiniti has been focused on vehicles better-suited to the US market - in fact, its smallest engine is a 3.7-liter V6 with 330 horsepower, and it doesn't offer a single diesel.
The first step in this transformation will be part of the Daimler-Nissan engine deal that will see a four-cylinder diesel eventually used in the 2014 Q50, but the report also reconfirms the importance of the soon-to-arrive Q30 production model (a concept of which was revealed last week in Frankfurt), along with the idea of a QX30 based on the Nissan Qashqai. There's also the latest projection of a full-electric Infiniti model that Wards says will debut sometime around 2015. Of course, Infiniti isn't giving up on large cars entirely - the reports indicates that Infiniti is planning a fullsize flagship model - possibly named Q80 - to compete against German sedans like the Audi A8, BMW 7 Series and Mercedes-Benz S-Class.