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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

2014 Infiniti QX60 Hybrid

Infiniti launched its seven-passenger JX crossover for the 2013 model year with the automaker's familiar 3.5-liter V6 as standard equipment. For 2014, the model was renamed the QX60, and a new variant packing a gasoline-electric hybrid powertrain joined the lineup. (For those interested in the family lineage, the new arrival is a mechanical twin to the Nissan Pathfinder Hybrid, which we took for a Quick Spin last year).
Hidden beneath the hood of the QX60 Hybrid is a supercharged, 2.5-liter inline four-cylinder engine, rated at 230 horsepower and 243 pound-feet of torque. The combustion engine is supplemented by a 15-kilowatt electric motor, fed by a small lithium-ion battery back (hidden under the rear cargo floor), which adds 20 hp and 29 lb-ft of torque to the mix. Added up, Infiniti rates the total system power at 250 hp and 243 lb-ft - numbers that fall just short of its combustion sibling (the 3.5-liter V6 in the QX60 is rated at 265 horsepower and 248 pound-feet of torque). The only gearbox is a continuously variable transmission that drives either the front or all four wheels, depending on what the buyer specs.
The 2014 QX60 Hybrid AWD starts at $46,500 (the green model commands a $3,000 premium over the gas-only model). A long list of factory options such as Roof Rails ($495), Theater package ($1,700), Deluxe Technology package ($6,050), illuminated kick plates ($440) and a Hybrid Premium package ($4,600) bumped our as-tested price to a healthy $60,780, including $995 for destination.

Listen to the 2020 Infiniti Q60 Red Sport 400's screaming exhaust

The best thing about the 2020 Infiniti Q60 Red Sport 400 is its engine. That 3.0-liter twin-turbo V6 makes one of the better noises in the automotive landscape on its way to the 6,800 rpm redline. It makes 400 horsepower and 350 pound-feet of torque, and the engine feels every bit that strong. Peak power is made at a high 6,400 rpm, so it feels linear all the way up to that point. There’s no mistaking this for a naturally aspirated engine with the lag off the line, but once itÂ’s up and running, thereÂ’s no obvious fading of power in the higher rpms. As for the sound Â… itÂ’s also pretty spectacular. We took the Q60 out to some of our favorite deserted backroads and let it rip with a GoPro attached to the bumper. This particular Q60 Red Sport 400 is fitted with a more aggressive exhaust from Infiniti. ItÂ’s an axle-back exhaust, aptly named the “Axle-Back Sport Exhaust Kit.” Infiniti sells the exhaust on its official online parts store — thereÂ’s one available for the Q60 and another for the Q50. ItÂ’s currently listed for $707 and is backed by the original factory warranty. Buy it from the store, and then have the dealer fit it to your new (or old) car. WeÂ’ve driven Infinitis with this engine that donÂ’t have the sport exhaust installed, and theyÂ’re nowhere near as loud. And after driving one with the exhaust, itÂ’s safe to say the factory exhaust is a bit too quiet for our tastes. Starting the cold engine up in the morning is much more satisfying. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. And under load this exhaust sounds fantastic, too. In the cabin we hear loud intake whooshes, and on the outside we get to hear its screaming yowl. ThereÂ’s enough sound deadening in the cabin to make it refined and luxurious on light throttle applications, but the exhaustÂ’s sound doesnÂ’t ever disappear. A bit of drone sneaks in on the highway, but if you turn up the decent-sounding Bose audio system, it fades away. More cars could use legitimately aggressive exhausts like this one. Manufacturers continue to pump fake audio into the cabin over the speakers, but itÂ’s not as authentic as something like this. All thatÂ’s missing are bangs and pops on shifts, but we can live without them. Each downshift is delightful, and the overrun is music to our ears. Related video: