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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti Q50 Eau Rouge Concept could be something special

With one of Infiniti's chief goals being to adopt a less US-centric product lineup and burnish its standing on the global stage, Nissan's premium outpost will have to get serious about enhancing its offerings' performance and image credentials if it wants to take on the Germans model for model. It dabbled with the idea when it launched its Infiniti Performance Line (IPL), but its sole emissary to this point, the G37 IPL, offered little in the way of actual enhanced performance, focusing instead on visuals and a hefty price tag. This just-revealed Q50 Eau Rouge Concept suggests Infiniti is starting to get the message. Based on the cooking Q50, the Eau Rouge concept features both enhanced visuals courtesy of much more aggressive (and 20-millimeter-wider) carbon fiber bodywork inspired by the company's RB9 Formula One car and an improved stance thanks to a lowered, firmed suspension. As for what's lurking underhood this Detroit Auto Show star, that may be as much a theoretical at this point as anything else, but Infiniti president Johan de Nysschen offers a hint: "If we built this car I would expect it to feature over 500 horsepower and 600 pound-feet of torque," power arrived at via "a big personality, V-cylinder engine with forced induction." Johan, that sounds like a fine place to start. Infiniti Q50 Eau Rouge: Muscular, purposeful, refined - Q50 Eau Rouge concept provides a glimpse of Infiniti's design prowess for high-performance vehicles - Exterior features Infiniti Red Bull Racing Formula One design influences - Q50 Eau Rouge hints at future powerful product line Detroit / Hong Kong – The Infiniti Q50 Eau Rouge, revealed at the 2014 NAIAS Detroit Motor Show, is a concept car that expresses Infiniti's design vision of a high-performance Q50 premium sports sedan. The Q50 Eau Rouge embodies the arresting design features of the Q50 premium sports sedan – infused with the enticing spirit of Formula One. Featuring bespoke aerodynamic carbon fiber bodywork, Q50 Eau Rouge is lower and wider, possessing genuine road presence. This striking design is inspired by muscularity, aerodynamics, refinement, and understated power. "If we built this car I would expect it to feature over 500hp and 600lb/ft of torque. Through our various alliance partners we have access to a range of engines featuring this performance capability which, with a fair amount of engineering effort, can be developed to exhibit Infiniti character and accommodated within the Q50 engine bay.

2021 Infiniti Q50 gains more safety equipment and sporty-looking Sensory trim

Details for the 2021 Infiniti Q50 are out, and while it’s largely the same sedan as it was last year, Infiniti made some notable improvements. For starters, Infiniti made its suite of driver assistance equipment standard. This includes blind-spot warning, adaptive cruise control, lane departure warning, 360-degree camera with moving object detection, parking sensors, backup collision assist and auto high-beams. ItÂ’s a fairly comprehensive package that many luxury brands would make you pay a pretty penny for. Additionally, Infiniti is adding a Sensory trim level for 2021. ItÂ’s equipped with the 300-horsepower version of the 3.0-liter twin-turbo V6 engine. Infiniti also equips it with sport design front and rear fascias, leather sport seats, black open pore wood interior trim, black headliner and pillars and a 16-speaker Bose audio system. Both the Sensory and Red Sport 400 gain power-folding, auto-dimming outside mirrors in the new year, too. Appearance changes for the Red Sport 400 include a new matte black carbon fiber interior trim package and more black exterior trim highlights. You can see the carÂ’s slightly more menacing look in the photos at the top of this post. The rest of the Q50 lineup gains two new color options: Slate Gray and Grand Blue. Pricing for the base Q50 hasnÂ’t budged in the new year. Rear-wheel-drive models will still start at $37,625 and all-wheel-drive versions will begin at $39,625. The 2021 Infiniti Q50 is arriving in dealerships now. Related Video: