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BMW, Hyundai score big in JD Power's first Tech Experience Index

While automakers are quick to brag about winning a JD Power Initial Quality Study award, the reality, as we've pointed out before, is that these ratings are somewhat misleading, since IQS doesn't necessarily distinguish genuine quality issues. JD Power's new Tech Experience Index aims to solve that problem. The new metric takes the same 90-day approach as IQS but focuses exclusively on technology – collision protection, comfort and convenience, driving assistance, entertainment and connectivity, navigation, and smartphone mirroring. It splits the industry up into just seven segments, based loosely on size, which is why the Chevrolet Camaro is in the same division (mid-size) as Kia Sorento and the Mercedes-Benz GLE-Class is in the same segment as the Hyundai Genesis (mid-size premium). It makes for some screwy bedfellows, to be sure. Still, splitting tech experience away from initial quality should allow customers to make more informed and intelligent decisions when buying new vehicles. In the inaugural study, respondents listed BMW and Hyundai as the big winners, with two segment awards – the 2 Series for small premium and the 4 Series for compact premium, and the Genesis for mid-size premium and Tucson for small segment. The Chevrolet Camaro (midsize), Kia Forte (compact), and Nissan Maxima (large) scored individual wins. Ford also had a surprising hit with the Lincoln MKC, which ranked third in the compact premium segment behind the 4 Series and Lexus IS. This is a coup for the Blue Oval, whose woeful MyFord Touch systems made the brand a victim of the IQS' flaws in the early 2010s. But Ford and other automakers might not want to celebrate just yet. According to JD Power, there's still a lot of room for improvement – navigation systems were the lowest-rated piece of tech in the study. Instead, customers repeatedly saluted collision-avoidance and safety systems, giving the category the best marks of the study and listing blind-spot monitoring and backup cameras as two must-have features – 96 percent of respondents said they wanted those two systems in their next vehicle. But this isn't really a surprise. Implementation of safety systems from brand to brand is similar, and they don't require any input from users, unlike navigation and infotainment systems which are frustratingly deep.

2015 Hyundai Tucson Fuel Cell

Hyundai leased its first Tucson Fuel Cell crossover last week, which the automaker claims makes it the first mass-produced fuel cell vehicle (FCV) that has been offered to the public (Honda may have something to say about that...). The vehicle, which consumes hydrogen and emits only clean water vapor from its exhaust pipe, will initially only be offered for lease in Los Angeles and Orange Counties - two regions with the greatest density of approved hydrogen stations in the country - at a monthly fee of $499. Since the Tucson FCV rolls down the same Ulsan, Korea, production line as its gasoline-powered relative, production is scalable based on customer demand.
We attended the festivities with the dignitaries and elected officials - clapping until our hands hurt. But once it was over, we grabbed a set of keys and took the new FCV for a half-hour jaunt. According to the press materials, written with a welcomed sense of humor, Hyundai will offer it in three colors: white, white and optional white. Our test model was the latter.
Driving Notes

Hyundai prices three-row Santa Fe from $28,350*

Each extra inch in the wheelbase of the six- and seven-passenger 2013 Hyundai Santa Fe, compared to the five-seat Santa Fe Sport, will cost you $1,000. The larger version of Hyundai's new people carrier is 3.9 inches longer, and whereas the Santa Fe Sport was priced at $24,450, the roomier Santa Fe comes in four flavors that start at $28,350 for the front-wheel drive GLS version. Adding all-wheel drive to the GLS tacks on another $1,750, stepping up to the front-wheel Limited takes you to $33,100, the all-wheel drive Limited topping things out at $34,850. For the true price, you'll need to add *$845 to those prices for freight.
The base price is the same as Hyundai's previous seven-seater option, the Veracruz, slapped on a vehicle with much better looks and more features. Compared to the Santa Fe Sport, the six- and seven-passenger option has 8.5 extra inches in overall length, 1.9 extra inches of second-row legroom and that third row of seating in its hind quarters. The second row can be had as a traditional bench or captain's chairs on the Limited. Under the hood is the same 3.3-liter direct-injection V6 with 290 horsepower and 252 pound-feet of torque, mated to a six-speed Shiftronic transmission, and the same EPA estimated 25 highway miles per gallon for the FWD version.
You also get extra standard amenities like a 115-volt socket, power liftgate and rear-seat climate controls. Check out the press release below to find out all about them.