2009 Hyundai Santa Fe Limited on 2040-cars

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Car buyers are paying big money for technology they don't use

J.D. Power released the results of its Tech Experience Index study that measures "how much owners like [in-car] technologies and how many problems they experience with them." Among the study's findings, automakers are loading vehicles with more software and digital experiences that owners claim they never learn how to use or decide they don't need. For example, owners report to J.D. Power that gesture controls, like those used by BMW (spinning a finger, for instance, can raise or lower the audio volume), don't improve the overall ownership experience. In fact, gesture controls received the lowest overall satisfaction score in the study for a second consecutive year. In another example, the study found that 61% of owners claim never having used "in-vehicle digital market technology," while 51% of respondents said they didn't need it. Driver/passenger communication technology was another sore point with users, with 52% saying they have never used the technology, and 40% of those saying they have no need for it. (10 Features owners say they want, and 7 they really don't). Conversely, some technologies are well received by owners. For American owners, rear-view cameras and so-called "ground view" cameras were among the top three desired technologies. We assume that "ground view" is a surround-view or 360-degree camera system. The one-pedal driving possible in a number of EV's with adjustable regen braking also scored very high marks and few claimed issues.  While it could be argued that owners who don't want to use a specific piece of technology should just avoid using it, the reality is that all of these unused features add cost to the final price of any vehicle. Considering that the average transaction price of a new vehicle hit a record $45,031 in September of 2021, controlling spiraling costs is a big deal. J.D. Power's survey results found that dealerships can play a big role in explaining new technology to buyers. Scores for some technologies like trailer assistance received higher scores from owners who received training from their dealers. Unfortunately, 71% of owners say they were taught how to use tech from outside sources whereas only 30% learned from a dealer. The results of this study are the product of responses from 110,827 owners of current model-year vehicles that J.D. Power surveyed after 90 days of ownership from February through July 2021.

5 Hyundai and Kia models have higher-than-average fire insurance claim rates

DETROIT — Owners of five Hyundai and Kia cars and SUVs file fire insurance claims at a rate far higher than the average for comparable vehicles, according to an insurance industry study. The Highway Loss Data Institute, which analyzes data from insurers representing about 85 percent of the U.S. industry, found that some Hyundai and Kia vehicles equipped with four-cylinder engines have double the noncrash fire claim rates than the average of comparable vehicles. Last week the South Korean brands announced they would recall about 168,000 vehicles to fix a fuel pipe problem that can cause fires. The problem stems from improper repairs during previous recalls for engine failures. They also announced additional sensor software for another 3.7 million vehicles. Hyundai and Kia started recalling 1.7 million vehicles in 2015 — about 618,000 of which are Kias — because manufacturing debris can restrict oil flow to connecting rod bearings. That can cause bearings in 2-liter and 2.4-liter four-cylinder engines to wear and fail. The problem can also cause fires. The repair in many cases is an expensive engine block replacement. Results of the Arlington, Virginia-based institute's study have been turned over the U.S. National Highway Traffic Safety Administration, which is investigating engine failures and fires in Hyundai and Kia vehicles. The agency is mostly closed this week due to the partial government shutdown. Hyundai said Tuesday that the majority of its models in the study are already being recalled or are part of additional actions to keep customers safe. "Hyundai actively monitors and evaluates potential safety concerns, including non-collision fires, with all of its vehicles and acts swiftly to recall any vehicles with safety-related defects," spokesman Michael Stewart said. Kia spokesman James Bell said the company is cooperating with NHTSA "and will take any necessary corrective action in a timely manner." Many of the fires involve vehicles included the engine failure recall and could have been prevented if owners had the recall repairs done, he wrote. The institute began studying fire claims after the Center for Auto Safety petitioned NHTSA last year seeking a wider recall of Hyundai and Kia vehicles. The center had found a higher-than-normal number of consumer complaints about Hyundai and Kia fires in the agency's database. NHTSA has used Highway Loss Data Institute studies in the past to help make recall decisions.

2016 Hyundai Sonata Hybrid starts at $26,825

The pieces are coming together for exactly what's on offer in the 2016 Hyundai Sonata Hybrids. We were able to drive the regular gas-electric and plug-in hybrid versions and were impressed with the feel behind the wheel, but before you know the price, it's tough to tell if the car makes any real sense. While the price for the PHEV is still shrouded in mystery, we at least now know how much it'll cost for the non-plug Sonata hybrid: $26,825, including $825 for destination. That's the same as the 2015 hybrid model. For comparison, the 2016 Ford Fusion Hybrid starts at $25,675 and the 2015 Honda Accord Hybrid comes in at $30,125. That's the base cost, which gets you the cloth interior and projector headlights. The 2016 Sonata Hybrid Limited starts at $30,100 ($900 more than before), which ups the 16-inch alloy wheels to 17-inch alloys and magically turns the interior to leather and the headlights to HID Xenon. If you want 60/40 split-folding rear seats, you'll need to opt for the Limited version. You can also tack on the Limited Ultimate Package for $4,500. The Limited Ultimate Package further improves the car's safety (with lane departure warning and forward collision warning) and sound (with the Infinity premium audio system). The LUP also adds a panoramic sunroof and an eight-inch nav system. Overall, there are seven exterior colors and five interior options. The PHEV price has not yet been announced, but whatever it is, Hyundai has said it expects the car to qualify for a $4,919 tax credit from the federal government. Related Video: Featured Gallery 2016 Hyundai Sonata Hybrid: First Drive View 25 Photos News Source: HyundaiImage Credit: Copyright 2015 Sebastian Blanco / AOL Green Hyundai Hybrid Sedan