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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2023 GMC Sierra Review: Upscale and off-road capable

Pros: Quiet and torque-rich Duramax diesel; premium interior; big touchscreen on most trims; great trailering tech Cons: Worse ride than most rivals; AT4X priced like a Raptor but doesn't go like a Raptor The 2023 GMC Sierra half-ton pickup is a slightly more upscale cousin of the Chevy Silverado, but didn’t always feel like it. After a refresh last year, the Sierra actually delivers on the upscale part, for the most part of the equation with a comfortable, high-quality interior and better technology in most trim levels. ItÂ’s massively configurable, with four available engines and five different cab/box combinations. ItÂ’s also quite capable off-road with that AT4, AT4X and the soon-to-arrive AT4X AEV Edition. WeÂ’re fond of the diversity of tech available in the Sierra, whether itÂ’s the Google-powered infotainment with large, easy-to-use screens, a clear head-up display, numerous camera feeds for trailering and off-roading, or GMÂ’s Super Cruise advanced driver assistance system. We just wish that last one was available on more than just the Denali trims. If youÂ’re looking for a truck whose capability is matched by its livability, the GMC Sierra is worthy of your consideration, though you can find better ride quality in other brands (we enjoyed the ride in the AT4X, however). And while the AT4X has some true off-road capability, if youÂ’re looking for a Baja-blasting supertruck, though, youÂ’ll find better with the Ford F-150 Raptor and Ram Rebel TRX. If you donÂ’t need the nicer interior or extra tech, you might find something more matching your needs and pocketbook with the Ford F-150, Ram 1500 or even GMÂ’s own Chevy Silverado. ItÂ’s hard to go wrong with any of those nameplates. Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Trim Levels   |   Crash Ratings & Safety Features What's new for 2023? After some pleasant updates for the 2022 model year, the changes for 2023 are relatively minor. The price went up, unfortunately. The available 3.0-liter Duramax turbodiesel has been revised for more power and efficiency. Later in the year, the AT4X AEV Edition will add even more off-road capability to this luxurious pickup. There are also some new exterior colors available, a new Graphite Edition for the Pro trim, and new 22-inch ultra-bright wheels for the Denali Ultimate.

2024 GMC Acadia gets bigger, goes entirely turbocharged

For an entire generation now, the GMC Acadia, the brand's largest unibody SUV, has sat in an unusual zone in between the typical midsize two-row and large three-row segments. But the completely redesigned 2024 Acadia is stepping confidently into the latter camp, growing to roughly match its cousin, the also fully redesigned 2024 Chevy Traverse. And adding to its greater size and performance, the Acadia brings unique exterior and interior design. The size increase is impressive. The wheelbase has grown 10.6 inches, overall length by 8.4, and overall height by 3.2. GMC claims this has increased cargo space by 80% and second-row seat room by 27%. These changes all make it about the same size as the Chevy, too, instead of a smaller option.  This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. That doesn't mean the two look the same, though. The front fascia clearly borrows heavily from the GMC Sierra 1500 with a tall grille and C-bracket headlights. The flanks really depart from the aggressive shape of the Traverse. It also skips the fat C-pillar. GMC designers noted they specifically worked to reduce the size of that pillar, in part to improve visibility for third-row passengers. Conversely, the D-pillar is relatively large and is finished in body color to reveal it. But to keep it from looking overly large, there's a black plastic panel that helps give the rear window a bit of a wraparound effect. The taillights also have a gloss black panel to blend them into the rear window area and reduce the visual mass of the hatchback. The interior is the biggest differentiator between the Traverse and Acadia, though. The entire dashboard is unique to the Acadia. The 11-inch instrument display sits under a cowl that extends horizontally to meet the unique vertical 15-inch infotainment screen. That screen overlaps a squared-off, horizontal dash design, and it's flanked by vertical air vents. The Acadia picks up a column-mounted shifter, too, freeing up space for storage in the center console. There are practically no parts directly pulled from other GM products. And unlike GM's upcoming EVs, the Acadia will have Apple CarPlay and Android Auto functionality. Individual Acadia models even have unique features. The luxury Denali trim and off-road focused AT4 trim both return. The AT4 stands out the most with an extra inch of ground clearance in part from the all-terrain tires on 18-inch wheels.