2024 Gmc Yukon Denali on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2024 GMC Hummer EV SUV First Drive Review: Still impressive, even out of its element

SAN FRANCISCO – Our first experience with the GMC Hummer EV in any form was spent in an environment clearly ideal for such a vehicle. That first drive of the production-ready truck was in Arizona, a place with large, open freeways and rocky, desert terrain. Notably, they were areas that could showcase the Hummer's strengths: enormous power and acceleration, a lack of trees or narrow lanes to hinder its size, and sufficiently rocky terrain to demonstrate its remarkable off-road abilities. So it was particularly strange that the media's first experience with the Hummer EV SUV would involve the tight streets and twisty mountain passes of San Francisco and Napa Valley, locations that certainly would seem to put the Hummer on the back tire. In some ways they certainly did, but at the same time, they revealed the Hummer is surprisingly capable out of its element, and maybe even a good fit for the area. The start of our driving time involved leaving downtown San Francisco and heading up Highway 29 to Napa where GM had set up a number of demonstrations like those at the truck first drive, and where our winery hotel was. In the birthplace of Tesla, where Models of all letters and number are ubiquitous, the monster black Hummer definitely stood out. And not just for its sheer size: it is the technological flagship of General Motors, perhaps the most traditional of American car manufacturers. On the other hand, the locale also felt appropriate given that flagship status, from its flashy instrument and infotainment displays, to its acrobatic suspension and steering systems. This is as good a time as any to go over what makes the Hummer EV SUV different from the truck. Obviously it has a solid roof over a cargo area instead of an open bed. It's also the smaller of the two giants: total length is 20 inches shorter (excluding the spare tire) and the wheelbase is 8 inches shorter. That pays a few dividends in maneuverability both on and off road. The turning circle of the SUV is 1.7 feet smaller, at 35.4 feet, which is almost 3 feet tighter than that of the Chevy Bolt EUV. The breakover angle is also improved by 10.6 degrees (49 at max ride height) and the departure angled by 2.2 degrees (34.4 at max ride height). Though the bed is gone, the interior cargo space is certainly spacious, with maximum capacity of 81.8 cubic feet with the rear seats folded perfectly flat into the admittedly high load floor.

2024 GMC Sierra HD prices start at $46,295, increasing $100 to $2,500

After an online reveal in October of last year, prices for the 2024 GMC Sierra HD have crept online thanks to GM Authority. The upscale heavy duty pickup gains a new-look design and a more powerful turbodiesel V8 that boosts the tow ratings every HD buyer likes to keep up their sleeves like aces. The optional 6.6-liter turbodiesel Duramax V8 increases horsepower 25 ponies to 470 and torque by 65 twists to 975 pound-feet, both numbers matching the 2024 Chevrolet Silverado HD's diesel output. The torque comes with more useful delivery as well, GMC saying it increased low-end twist by about 25% thanks to a new turbocharger. Buyers who go for the 6.6-liter gas V8 will command 401 hp and 464 lb-ft. Both engines run output through a ten-speed automatic. One the gasser, the new gearbox replaces a six-speed auto. The standard 2500 HD's towing capacity checks in at 22,500 pounds (a 4,000-pound improvement), the 3500 HD capable of towing up 36,000 pounds. Broadly speaking, designers drew a more angular front end with a new-look grille, sharper-looking lights, and a redesigned bumper. New wheels are part of the update as well; the 3500 HD dually gets 18-inch polished aluminum wheels, and 22-inch units are optional on single-rear-wheel trucks. Finally, the color palette grows with six optional shades called Titanium Rush Metallic, Sterling Metallic, Volcanic Red Tintcoat, Redwood Metallic, Meteorite Metallic and Downpour Metallic. Configuration variables include Regular, Extended and Crew cabs, and Pro, SLE, SLT, AT4, AT4X, Denali and Denali Ultimate trims. The AT4X is late availability, the Denali Ultimate is new for 2024. The Denali Ultimate comes with the 6.6-liter turbodiesel V8, a trim-specific grille, 20-inch machined-aluminum wheels with high-gloss black accents, power-operated running boards, leather upholstery, wood interior trim, massaging front seats, a Kicker sound system and exterior emblems featuring Alaska's 20,310-foot Mount Denali.  Pricing is up by $100 to to $2,500 depending on trim.