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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2025 GMC Terrain spy photos show it inside and out

Chevy recently introduced the redesigned 2025 Equinox, but GMC has, so far, been silent about the Terrain, the Equinox's fraternal twin. But it does seem that there is a redesigned 2025 GMC Terrain on the way. These spy photos show the new model, and they reveal that the GMC will be even more distinct from the Equinox with this generation than the previous ones. From the outside, what we can see suggests the new Terrain will be more evolutionary than the Equinox. It still has a fairly upright nose with a tall grille and the C-shaped headlights. Along the side, there's still a distinct kink up at the back of the door that carries into the rear quarter window and around the back. Not many details are clear at the back, but new to this Terrain are visible exhaust outlets, a pair of rectangular ones sitting in cutouts at the base of the bumper. The inside is a massive change from the current model, and one that is quite welcome. The design clearly borrows from the also recently redesigned Acadia. It's centered around a monolithic screen with a center control knob and a set of physical switches at the screen's base. There doesn't seem to be much panel on either side of the screen, so the air vents may sit at the top of the screen. The instrument cluster is another screen, but a wide landscape-oriented example. The rest of the dash will probably be channeling some modern industrial looks with rectangular, horizontal and beveled panels. Since the new Equinox is launching this year, we're expecting this Terrain to launch this year, too, or ever so slightly later. It should be revealed in a few months to fit that launch window. It will undoubtedly get the same new platform used by the gas-powered Equinox, along with the turbocharged 1.5-liter four-cylinder with 175 horsepower. All-wheel and front-wheel drive should be on offer with an eight-speed automatic or CVT respectively. The GMC will also surely get a luxurious Denali trim and an off-road-oriented AT4 trim, the latter of which will probably get the addition of amber marker lights over the wheel arches like on the pickup trucks and the Acadia AT4. Related Video:

REWIND: Watch the GMC Hummer EV live reveal right here

It has been a long wait to see the GMC Hummer electric pickup truck, which was teased way back at the Super Bowl in February of this year. And that wait ends tonight at 8 p.m. eastern time when GM pulls the covers off the truck. You can see the whole reveal right here, or during the World Series on Fox or "The Voice" on NBC. For everything we know about the truck, go to our reveal post here. The truck should be impressive. GMC has previously announced it will have up to 1,000 horsepower, and it will have a variety of fun features such as removable roof panels and four-wheel steering that can move the truck sort of sideways with "Crab Mode." The GMC Hummer will also be available in pickup and SUV forms. So be sure to tune in tonight for one of the biggest (figuratively and literally) vehicle reveals of the year. And keep an eye on Autoblog for all the latest on the Hummer and other vehicles.