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GM investing $2 billion in Tennessee plant to build Cadillac Lyriq, other EVs

DETROIT — General Motors said on Tuesday it will invest $2 billion to convert its Spring Hill, Tennessee, factory to produce electric vehicles, starting with the new Cadillac Lyriq, alongside existing combustion-engine Cadillacs. Spring Hill will be GM's third U.S. electric vehicle factory, along with existing plants in Detroit and Orion Township, Michigan. The Tennessee plant was built in 1990 as the exclusive source for GM's now-defunct Saturn brand. The Cadillac Lyriq crossover is slated to go into production in Spring Hill in late 2022, according to AutoForecast Solutions (AFS), which tracks industry production plans. AFS said it expects some electric vehicle production will be announced at a later date for a factory in Mexico. Among additional investments, GM on Tuesday said it will spend $32 million at its truck plant in Flint, Michigan, to increase production of the Chevrolet Silverado and GMC Sierra heavy-duty pickups. GM will spend $100 million to shift production of the redesigned GMC Acadia crossover from Spring Hill to a plant near Lansing, Michigan. Spring Hill will continue to build the gas-engine Cadillac XT5 and XT6 crossovers. The plant also will build other future electric vehicles in addition to the Lyriq. The automaker's plans for investing in U.S. factories comes with two weeks left in the U.S. presidential election campaign. President Donald Trump and Democratic rival Joe Biden are competing for support from auto workers in Midwestern swing states. GM Chief Executive Mary Barra has outlined plans to invest $20 billion by 2025 in new electric vehicles and battery technology. The automaker is spending $2.2 billion to overhaul and retool its Detroit-Hamtramck factory to build a GMC Hummer EV electric pickup truck in late 2021, followed by an automated robotaxi and other electric vehicles. GM builds its electric Chevrolet Bolt at a large assembly plant north of Detroit.

GMC recalls 740,000 Terrains to address headlight issue

GM is recalling 740,581 of its 2010-2017 GMC Terrains to address an issue with their headlight lenses that allow intense beams of light to escape at certain angles. GM had petitioned the government for an exemption because the errant photons aren't being cast directly at oncoming drivers, but after a review, NHTSA denied the request, leaving the ball in GM's court. After taking time to "review NHTSA's decision and explore potential next steps," GM relented and announced a recall campaign.  The Terrain's headlight design allows a narrow sliver of low-beam light to reflect off the inner surface of the high beam reflector, GM's defect report says. The reflections depart the lens at angles that don't make them directly hazardous to oncoming drivers, which is why GM petitioned for an exemption. However GM says the bright spots can cause glare or just be inherently distracting, either of which can cause problems on the road. Per NHTSA, these slivers are four times brighter than allowed for low-beam headlights.  If you own a last-generation GMC Terrain, expect to start receiving notices about this recall in mid- to late April, however the company has not yet said exactly how the problem will be remedied. Current Terrain owners can rest easy, as 2018 and newer models have a completely different headlight assembly.  Recalls GMC Ownership Safety Crossover SUV

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.