10 Gmc Yukon Xl Denali-47k-awd-nav-sunroof-rear Entertainment W/ 3rd Row Screen on 2040-cars

Auto blog

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2022 GMC Hummer EV Drivers' Notes: We can't stop talking about Crab Walk

The 2022 GMC Hummer EV Pickup defies reason and sense in most ways. It’s a pickup that weighs over 9,000 pounds, but will do the 0-60 mph sprint in around 3.0 seconds. That sounds like something to be afraid of, but itÂ’s also something you want to experience. ItÂ’s a feat of engineering to make something so heavy move so quickly, but thatÂ’s what the EV revolution has brought upon us. GMC gets the Hummer up and moving as quickly as it does with three electric motors — one in front and two in the rear — that combine for a nutty 1,000 horsepower and 1,200 pound-feet of torque. All of that power is unleashed in Watts To Freedom (WTF) mode. Your seat starts rumbling; the air suspension lowers you to the ground, and an electrifying soundtrack is played over the speakers to match your throttle applications. Launching this supertruck is an event every single time, but due to its extra-high ride height and off-road chops, sending it down your favorite trail is, too. That is, assuming said trail is wide enough to fit the gargantuan Hummer. Those knobby all-terrain tires keep the Hummer from being even mildly entertaining when you explore the truckÂ’s handling Â… but who cares. Our specific tester is an Edition 1 model, which means it comes fully loaded with every option you can imagine. As such, its price is $110,295. For the amount of performance and capability on display here, that number sounds surprisingly right. ItÂ’s also befitting the HummerÂ’s status as a supertruck, wherein you get everything youÂ’d ever want in one go-anywhere do-anything package. Editor-in-Chief Greg Migliore — The Hummer EV is the biggest rock star vehicle IÂ’ve tested in quite some time. Literally. ItÂ’s huge and attracts a ton of deserved attention. The Hummer design is spot-on, especially the grille, lights and flared fenders. It looks the part. For $110,000, it should also have some substance, and this Edition 1 delivers Super Cruise, Watts to Freedom and CrabWalk, not to mention GMCÂ’s MultiPro tailgate and the removable Sky Panel roof. It feels quick, as you would expect something with 1,000 hp to feel, and itÂ’s shockingly maneuverable. I CrabWalked down my street to show off, navigating around things on the diagonal and amusing the neighbors. Just the regular four-wheel-steering function, which functions similar to those offered by various other cars, allows the Hummer to turn easily and confidently.

2022 GMC Terrain from $600 to $900 less expensive

The 2022 GMC Terrain is another one of those vehicles that, despite current economic trends, costs less than the 2021 model year — and GMC hasn't cut equipment as a way to justify the cuts. That doesn't mean there aren't any changes, though. The base SL trim level is gone, the SLE taking over at the entry-level point. Opting for AWD on the SLE and SLT trims adds $1,600 to the price, no change from 2021. Slotting into the lineup to maintain a four-trim range is the AT4 model that tilts at off-road use. The top shelf Terrain Denali no longer comes with front-wheel drive, either, AWD the only choice now. That makes the only Denali $700 more expensive than shoppers could pick up a 2021 Terrain Denali for; however, the AWD model is less expensive. Prices for the 2022 Terrain and the differences from 2021, after the $1,195 destination charge, are: SLE FWD: $30,290 ($600 less)  SLT FWD: $34,290 ($700 less) AT4 AWD: $36,390 (New model) DENALI AWD: $39,190 ($900 less) As part of the refresh for 2022, all Terrains get larger grilles, all-LED exterior lighting with larger headlights and new C-shaped taillights. Both the AT4 and Denali get unique grille designs, the former fitting a gunmetal grey design with thick slats, the latter an all-chrome matter with more delicate lattice-work between the slats. The AT4 also boasts a front skid plate for protection, plus chunkier tires. The Elevation trim returns, too, as a black-out appearance package for the more entry-level SLE and SLT trims. The interior is mostly unchanged except for a revised shifter panel — the buttons are new, but the same controversial design remains. There are new features available, though. Apple CarPlay and Android Auto are still standard, but now they're wireless. A head-up display is available as an option for SLT and AT4, while it comes standard on the Denali. The Denali also gets an 8-inch screen in the instrument panel. Only the turbocharged 1.5-liter four-cylinder and nine-speed automatic have been announced for the Terrain, making the same 170 horsepower and 203 pound-feet of torque as before. We're expecting a higher-horsepower, larger-displacement engine to be offered in the near future. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.