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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

New recall issued in 2019 Chevy Silverado and GMC Sierra brake software saga

General Motors (GM) has issued a new recall for select 2019 Chevy Silverado 1500 and GMC Sierra 1500 pickup trucks that aims to resolve a faulty fix for a previous recall. According to National Highway Traffic Safety Administration (NHTSA) campaign No. 20V055000, a software update for the Electronic Brake Control Module (EBCM) could cause the electronic brake assist to be disabled.  The NHTSA first launched a recall for 463,995 Silverados, Sierras, and Cadillac CT6es on December 12, 2019 due to a software issue in the electronic brake control module (EBCM) that could disable the electronic stability control (ESC) and anti-lock braking system (ABS). As a response and resolution to that recall, GM began to reprogram the software in affected vehicles. GM later learned that the fix was creating a different problem. The installed software had its own error that was disabling the electronic brake assist. If customers see “Service Brake Assist” or “Service ECS" diagnostic warnings, they should park the vehicle and have it towed to a dealership, GM warns. While GM was going through the process of testing, pinpointing the issue, determining action and working with the NHTSA, safety experts have criticized Chevrolet and GMC for not reacting promptly and appropriately.  According to the recall, 148,055 are now affected, all of which do not meet the standards of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems." To fix the braking issue, GM will once again reprogram the software. GM began notifying owners of the recall on February 10, 2020. Related Video:

2022 GMC Yukon Review | AT4 and Denali make the strongest case

The total redesign of GM’s full-size SUVs for the last model year transformed every brandÂ’s version for the better, as the switch to an independent rear suspension resulted in the exact improvements weÂ’ve been wanting in terms of ride, handling, interior space and cargo capacity. Now in their second year of this generation, the 2022 GMC Yukon and Yukon XL continue to take advantage of these fantastic changes. Just as always, the GMC versions borrow heavily from their sister SUVs, the Chevrolet Tahoe and Suburban. The main differences lie in the exterior styling, and to a lesser extent, the interior. ThereÂ’s also the matter of price, as the Yukon is positioned in a slightly more premium space than the Chevy version of this truck. Most notable in this regard is the popular, top-of-the-line Denali, which has for the first time has an interior design that's different than other Yukons and every Tahoe. Despite this premium positioning, the Yukon is not prohibitively expensive, and it reasonably competes with other full-size SUVs like the Ford Expedition and Jeep Wagoneer. Which of the GM SUVs you choose is based almost entirely on looks and price, as the available feature set, engine lineup — we suggest the money-saving diesel — and drive options are nearly the same between them. ItÂ’s hard to go wrong, though, because just like last year, GMÂ’s full-size SUVs are our current leaders in the clubhouse as the ones to get. Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Features   |   Crash Ratings & Safety Features What's new for 2022? The most notable change for 2022 is a totally new infotainment system powered by Android Automotive. It brings new software and Google Maps as a native navigation system. Another tech enhancement is GMC swapping in its 12-inch digital instrument cluster (and making it standard) for the analog gauge cluster from last year. Lastly, the AT4 trim is now available with 6.2-liter V8 option. Note that GMC increased pricing for the Yukon mid-way through the 2022 model year. You may see differing prices online as a result, but those on this page are accurate as of May 31, 2022.  What are the Yukon interior and in-car technology like? The YukonÂ’s interior is an odd one, as there are two entirely different interior designs available depending on which trim you choose.