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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Mixed sales results, but automaker stocks rise on need for cars in Houston

DETROIT — The Big Three Detroit automakers on Friday reported better-than-expected August sales and issued optimistic outlooks for demand as residents of the Houston area replace flood-damaged cars and trucks after Hurricane Harvey, sending their stocks higher. General Motors, Ford and Fiat Chrysler posted mixed August U.S. sales, with GM up 7.5 percent and Ford and Fiat Chrysler down. Japanese automaker Toyota improved sales by nearly 7 percent, while Honda fell 2.4 percent. Still, analysts focused on the potential for Detroit automakers to cut inventories and stabilize used vehicle prices as residents of Houston, the fourth largest city in the United States, are forced to replace tens of thousands, perhaps hundreds of thousands, of vehicles after the devastation from Hurricane Harvey. Mark LaNeve, Ford's U.S. sales chief, told analysts on Friday that following Hurricane Katrina in 2005 "we saw a very dramatic snapback" in demand. That said, Ford sales fell 2.1 percent in August. It sold 209,897 vehicles in the United States, compared with 214,482 a year earlier. Sales were down 1.9 percent in the Ford division and off 5.8 percent at Lincoln. Demand was down for cars, crossovers and SUVs. It was not clear how many vehicles in the Houston area will be scrapped, LaNeve said, saying he had seen estimates ranging from 200,000 to 400,000 to 1 million. Ford's Houston dealers may have lost fewer than 5,000 vehicles in inventory, he said. Ford is the No. 1 automaker in the Houston market, with 18 percent share, according to IHS Markit. The company plans to ship used vehicles to Houston dealers and has "every indication we would have to add some production" of new vehicles to meet demand, LaNeve said. Investor concerns about inventories of unsold vehicles and falling used car prices have weighed on Detroit automakers' shares most of this year. Now, automakers can anticipate a jolt of demand from a big market that is a stronghold for Detroit brand trucks and SUVs. "It's got to be a positive for the industry," LaNeve said. Investors appeared to agree. GM shares rose as much as 3.3 percent to their highest since early March. Ford increased 2.8 percent at $11.34, and Fiat Chrysler's U.S.-traded shares were up 5.2 percent $15.91, hitting their highest in more than five years. GM reported a 7.5 percent increase in U.S. auto sales in August, helped by robust sales of crossovers across its four brands.

2022 GMC Sierra spotted with minimal camouflage

By all accounts, GM's current full-size truck twins, the Chevrolet Silverado and GMC Sierra, are good trucks that are in many ways competitive with the sales-leading Ford F-150 and a fresh Ram 1500 that's regularly nipping at the Bowtied truck's tailgate. Considering the cashflow generated by the segment, though, it's no surprise to see a refreshed version of the GMC Sierra testing with some light camouflage hiding some of the upgraded bits and pieces. We'll get to what we can see in just a moment, but first we'll point out what we can't see in these spy shots. What the GM pair really needs is a competitive interior. The current Silverado and Sierra are bridled by dashboards, door panels and instrument clusters that simply aren't good enough when compared to their Ram and Ford competitors. We've spoken with a few designers from GM, and they are well aware of the criticisms that have been levied at their full-size truck duo, so we'd be shocked if there wasn't a heavily revised interior lurking for the trucks' next refresh. Hopefully a future set of spy photos will give us a better look at what's inside, because from this far-away, through-the-windshield look doesn't give us much information. Will the Sierra share an interior with the redesigned Yukon? We'll just have to wait and see, but suffice it to say that any improvement will be welcome. Moving to the exterior, we can clearly see that the blocky, angular look of the current Sierra will continue through this refresh. A tiny look through the heavy tarp covering the truck's face reveals a black plastic mesh grille, but we're sure there's plenty of chrome hiding under there, too. We're left to wonder if that opening allows for a camera or radar to peek through, but rumors suggest GM's well-regarded Super Cruise could be on the menu within the next few years. We have no idea what's under this test truck's hood, but we wouldn't imagine there will be much change to the current truck's solid list of powertrain options. Here's hoping the 3.0-liter Duramax inline-six diesel engine gets the cooling it needs to raise its tow rating to match its class-leading efficiency, because it's arguably otherwise the best light-duty diesel offering in America. We know the automaker is working on electric powertrains, too, but we expect to see those debut first in the Hummer-branded truck that will be sold in GMC dealerships.