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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Costco Auto Program adds the Chevy Silverado and GMC Sierra through July

Costco members lean to the Bowtie when it comes to pickups. The big box store wrote that the Chevrolet Silverado "is currently the most requested Chevrolet and pickup truck through Costco Auto Program and has been for the past 11 years. In the 14 years Costco has partnered with Chevrolet for member-only incentives, the Silverado (when included), has been the top selling vehicle every time." Members can rejoice, because just for the months of June and July, the Costco Auto Program has added the Silverado and the GMC Sierra to its Costco Auto Savings Event. Until July 31, 2024, card-carrying shoppers can get an additional $1,000 discount on top of any manufacturer incentives they qualify for when leasing or purchasing new examples of either. The Auto Savings event includes other vehicles as well, the $1,000 incentive applicable to certain other models from Chevy and GMC, as as well Volvo and Cadillac. Tire kickers considering the Polestar 2 can get $2,000 off.  You can check out our write-up on the Costco Auto Program for all the details and the frequently asked questions. The summary is that the store works with "selected" dealers to refer customers to, about 3,000 storefronts across most automotive brands. The program comes with no-haggle pricing for any straight-up purchase. Costco offers customers a research tool to check out vehicles by type and compare specs and features. After a customer zeroes in on a car, it's time to visit the dealership for a chat with an "Authorized Dealer Contact" to examine the vehicle and go over the fine print. Haggling would only arise if the customer has a trade-in; that valuation is between the customer and the dealer. The customer can check out the Costco Member-Only Price Sheet, which "displays your prearranged pricing. The savings can be displayed in one of two ways: One version lists pricing for all models available at the participating dealership; the other will show a VIN-specific price based on the vehicle you select, including any applicable manufacturer incentives or rebates." And for those looking on the battery-powered shelves, the program offers the same $1,000 off the Chevy Blazer EV and Equinox EV.

2019 GMC Yukon Graphite Edition offers Denali engine and features without the chrome

A sporty-looking option package called RST was recently introduced for the Chevy Tahoe and Suburban that also offered the option of a 6.2-liter V8 and magnetic suspension. Now GMC is getting in on the action with the GMC Yukon and Yukon XL Graphite Edition. The trim package adds a number of visual enhancements, and, if you're so inclined, has a performance version with the same 6.2-liter V8 and magnetic suspension as the Tahoe RST and Yukon Denali. As for appearances, the Graphite Edition adds black trim almost everywhere, including the roof rails, grille, fog light surrounds, and window surrounds. It also adds 22-inch wheels, regardless of whether it's just the appearance version or the performance version. The appearance package has machined-finish wheels, and the performance package has black painted wheels. As previously mentioned, the performance version of the Graphite Edition adds magnetic suspension and the 6.2-liter V8 with 420 horsepower and 460 pound-feet of torque found on the Denali and the Tahoe and Suburban RSTs. It's coupled to a 10-speed automatic transmission, and gets a rear axle ratio of 3.23:1. It also gets a few other Denali features such as a color heads-up display, Bose noise cancellation, a 170-amp alternator, and a trailer brake controller. The Graphite Edition can be had with both two-wheel drive or four-wheel drive. The Graphite Edition can only be had on Yukon and Yukon XL SLT models. Pricing hasn't been announced yet, but it's likely it will be a bit more affordable than buying a Denali model. Related Video: Featured Gallery 2019 GMC Yukon SLT Graphite Edition Image Credit: GMC GMC SUV gmc yukon gmc yukon denali