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2024 GMC Hummer EV SUV Second Drive Review: Moab made easy

MOAB, Utah — The title of our First Drive of the 2024 GMC Hummer EV SUV included the phrase, "It's big, but this elephant can dance." The truck earned that compliment after a day of squeezing through San Francisco lanes and the slightly-more-commodious back roads in Napa Valley. But an SUV can't be called a supertruck without equivalent mastery on dirt, so GMC led a posse of media to Moab, Utah to run the Hummer's favorite stomping grounds. What happens when you subtract 20 inches of overall length and nine inches of wheelbase from a megafauna pickup? You find the dancing doesn't stop where the pavement ends. Allowed to roam Moab's challenging terrain — and ample room — the SUV is more than ready to do the Hokey Pokey and turn itself around. Admittedly, we knew this from our First Drive of the Hummer SUT two years ago, also performed among Moab's red rocks and red dust. The two variants share the same tricks, and GMC engineers chose Moab for prototype development, so there was no question of successfully navigating the trails. The SUV's simply nimbler about than the SUT. Clearance angles are better all over. Compared to the SUT, the SUV's 49.6-degree approach angle is just 0.1 better, but the 49-degree departure angle is 10.6 degrees better, and the breakover angle is 2.2 degrees better. Having four-wheel steer to rotate the SUV's shorter wheelbase shrinks the already tiny turning circle by 1.7 feet, to 35.4 feet. That's only four feet wider than a BMW i3, but 14 feet more compact than a GMC Sierra Crew Cab with the Short Box. And there are 'only' 15 standard cameras on the SUV, one shy of the 16 cameras in the SUT; the pickup adds an angle on the cargo bed the SUV doesn't have. Our 3X trim packed three motors producing a combined 830 horsepower and 1,200 pound-feet of torque. The $9,995 Extreme Off-Road Package threw on rock sliders with integrated steps that can support 1.5 times the Hummer's weight, full underbody skid plating, two additional underbody cameras front and rear, an electronically locking mechanical front differential for the single motor on the front, a virtual rear differential (programming that makes the two rear motors behave like a locked diff), heavy-duty ball spline half shafts, tow hooks and 18-inch black wheels on 35-inch Goodyear Wrangler Mud-Terrain tires.

2025 GMC Sierra EV rumored to offer a smaller 170-kWh pack as standard

It's kind of wild that you can order a 2024 GMC Sierra EV Denali Edition 1 pickup, yet GMC hasn't released specific figures for battery capacity; maybe that's info you only get after putting down a deposit. Adding to the mystery, the 2025 GMC Sierra EV, already being promoted at the GMC site and which will be available later this year, will add a second battery. GM Authority says the pack in the 2024 truck (that only comes in one trim) is the 204-kWh pack we already know from the GMC Hummer EV. In April, GMC raised the estimated range rating for that pack from 400 miles to 440 miles, upped towing capacity by 500 pounds to 10,000 pounds, and raised max payload capacity by 150 pounds to 1,450 pounds. For 2025, GMA says the the Sierra EV range will add a smaller 170-kWh pack for lower trims.  Trims, you ask? Yes, next year's standard Denali trim will be joined by AT4 and Elevation trims. The AT4 will come with trail-use perks like four-wheel steering, CrabWalk, and two additional inches of ground clearance thanks to 18-inch wheels wrapped in 35-inch all-terrain tires, plus Super Cruise and a spray-on bedliner. Optional features on the AT4 include a DC fast charge upgrade to 350-kW, GMC's MultiPro MidGate, and the 10.2-kW Power Station Pro. The Elevation, typically a lower trim in GMC's vehicle lineups, comes with a power-operated frunk, the MultiPro tailgate, and sits on 18-inch wheels in 33-inch rubber. The Elevation options menu will offer the MultiPro MidGate, Super Cruise, spray-on bedliner, Power Station Pro, and fast charge upgrade. The Denali will come with all of these tech features standard, but sit on 24-inch wheels in 35-inch rubber. New colors will expand the palette from the sole option today, Thunderstorm Gray, to include Deep Ember Tintcoat, Deep Ocean Metallic, Moonlight Matte, Onyx Black, and Summit White. Back to the battery, the 2025 Sierra EV's order guide shows two pack options, an Extended Range and a Max Range, without giving capacity figures. GMA believes this will be a 20-module pack of 170 kWh, powering a range of around 380 to 390 miles. The 2025 trucks reportedly begin heading down lines in early September, starting with the Denali trim, so information should be forthcoming in the not-too-distant. The AT4 and Elevation trims will reach dealerships early next year.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.