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GM recalls nearly 1 million vehicles for airbag defect

WASHINGTON — General Motors said on Friday it will recall nearly 1 million sport utility vehicles in the United States because the driver's airbag inflator may explode during deployment. The recall covers 994,763 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles from the 2014 through 2017 model years with modules produced by ARC Automotive Inc. Dealers will replace the driver's airbag module. The National Highway Traffic Safety Administration said a driver in Michigan of a 2017 Chevrolet Traverse was in a crash in which the front-driver airbag inflator ruptured during deployment causing facial injuries. An April 25 inspection confirmed that the front driver airbag inflator ruptured in the vehicle. The National Highway Traffic Safety Administration (NHTSA) demanded the recall of 67 million air bag inflators because it believes there is a safety defect, but auto supplier ARC Automotive Inc rejected the U.S. regulator's request, documents released on Friday show. The auto safety agency said the inflators pose an unreasonable risk of death or injury. Even as ruptures mount, "ARC has not made a defect determination that would require a recall of this population," NHTSA said in its demand letter to the Tennessee-based company. "Air bag inflators that project metal fragments into vehicle occupants, rather than properly inflating the attached air bag, create an unreasonable risk of death and injury." GM said it was still investigating the issue with the assistance of a third-party engineering firm. "GM is taking this expanded field action out of an abundance of caution and with the safety of our customers as our highest priority," the Detroit automaker said. GM said it was aware of two prior ruptures of ARC-manufactured airbag inflators in 2015 Chevrolet Traverse vehicles, and GM conducted two earlier small recalls of about 3,000 ARC inflators. All three rupture events in Chevrolet Traverse vehicles involved the same inflator variant. ARC noted in a letter made public Friday that no root cause for those ruptures has been identified by ARC or GM. ARC said it was assessing the scope of GMÂ’s recall.  Government/Legal Recalls Buick Chevrolet GMC Safety Crossover SUV

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Regular-cab, short-bed Chevy Silverado Trail Boss pickup looks great

For all the wild popularity of full-size pickups, there's one configuration that U.S. buyers are no longer offered: the regular-cab, short-bed truck. Interestingly, however, GM still does make this configuration, and both the Chevrolet Silverado and the GMC Sierra are offered with it — in the Mexican market. That body style, however, is available solely in ultra-basic work-truck form. But a custom wheel shop, JC Wheels in the Mexican city of Culiacan, has converted one of these Silverados to Trail Boss trim, and we're digging the result. The sporty shorty Silverado Trail Boss comes to our attention via GM Authority, after the shop posted it on their Instagram feed. The shop added a 3-inch lift, assist steps, Chevy alloy wheels, a Trail Boss front fascia including red tow hooks, and Trail Boss badging. They also added dark window tint, which seems like a good idea in sunny Mexico. In the U.S., the Silverado Trail Boss isn't offered at all in regular-cab form; it only can be had as a double cab or a crew cab, the latter with a choice of a short bed or standard bed. But size is often a hindrance for trucks that actually get driven on trails, where this regular-cab, short-bed variant's smaller wheelbase would be an advantage. Beyond that, the Trail Boss upgrades keep this configuration from looking like a basic-spec machine. That's even more true of the same outfit's previous efforts: the conversion of the GMC Sierra regular-cab, short-bed pickup into a Denali. With so many buyers choosing pickups as personal-use vehicles, it's not hard to think that this configuration could find an audience here. But the key would be to do as this Mexican firm has done and offer it in the desirable off-road and luxury trims, rather than as a basic work truck. Would you buy one? Sound off in the comments below. The next step would be to use this configuration as the basis of a full-size, two-door SUV, in the mold of the classic Chevy K5 Blazer and GMC Jimmy.