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GM's redesigned full-size 2021 SUVs face delay over coronavirus

As General Motors works to conserve cash for the coronavirus pandemic, the automaker reportedly told suppliers that it is postponing development of several future vehicles. The situation may cause GM to delay the launch of the 2021 Cadillac Escalade, GMC Yukon, Chevrolet Tahoe and Chevrolet Suburban SUVs, which had been planned to roll out in April. The original launch plan for the redesigned full-size SUVs, which are some of the most profitable vehicles produced by GM, had called for production of the current models to end at its plant in Arlington, Texas, this week. After a retooling process, the redesigned SUVs were slated to begin production late in the month of April. In an email to suppliers viewed by Reuters and confirmed as authentic by GM, the automaker also said it was suspending development work on six future vehicle programs, including updates of the Chevrolet Equinox, GMC Terrain, Cadillac XT4, Bolt EV, Chevrolet Silverado and GMC Sierra. GM said preproduction work on those programs would be pushed back to calendar year 2021, with most of the updated vehicles scheduled to be launched as 2022 models. According to the Detroit News, work has also been paused on the Chevy Camaro and a future version of the Corvette that has yet to be unveiled and wasn't planned for production during the 2020 calendar year. Last week, the automaker told employees and suppliers it was delaying work on some future vehicles while pushing ahead with near-term models such as its redesigned full-size SUVs and the GMC Hummer EV, Cadillac Lyriq, Chevrolet Bolt EUV and Cruise Origin, as well as its new Ultium battery system. A GM spokesman who spoke with Reuters reiterated on Monday what the automaker had said last week — that the situation with its U.S. plants was "fluid" and that the automaker would "continue to evaluate" whether and when to reopen those plants on a week-by-week basis, with "employee safety" guiding that decision. GM said previously that it was closing most of its U.S. plants indefinitely. In its Monday email, GM asked suppliers to stop work on all pre-production tooling and pre-production parts manufacturing, but also not to dispose of any tooling or materials. GM told Reuters it had solicited volunteers from its workforce to finish the build-out of the current SUVs on a single shift in Arlington.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GMC Terrain adds AT4 trim, completing the set

"AT4 all of the things!" is GMC's new rallying cry, as the brand has announced that the off-road-themed trim level is coming to the GMC Terrain midsize SUV. The Terrain will join the just-announced 2021GMC Yukon and the 2021 GMC Canyon midsize pickup, both of which add an AT4 variant for the first time. The model designation was introduced on the Sierra full-size pickup for 2019, and spread to the Sierra HD and to the Acadia three-row crossover for 2020. AT4 content, however, varies widely by model. In the Sierra full-size pickup, the trim level brings a full slate of off-road gear including a two-inch suspension lift, a two-speed transfer case for the 4WD system, a locking rear differential, hill-descent control, Rancho shocks, skid plates, off-road tires, and more. The Acadia AT4, meanwhile, includes little more than standard AWD, black wheels and exterior trim, and all-terrain tires. It sounds like the Terrain AT4 will be closer to the Acadia in execution, with GMC promising a black-chrome grille and exterior design elements plus "confident capability and advanced technology." Hmm. The GMC Terrain AT4 doesn't arrive until the 2021 model year, which means this fall, so more specifics, including pricing, are still to come. But GMC couldn't wait to show the Terrain AT4, which completes the AT4 family photo seen above. Related Video: