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2024 GMC Sierra EV Denali Edition 1 reservations closed

Reservation slots for the 2024 GMC Sierra EV Denali Edition 1 are gone. As is the case with just about every vehicle that can be reserved, regardless of cost, there weren't enough slots to satisfy the initial rush. Carscoops noticed the situation first, getting confirmation from GMC that the only avenue remaining for now is to get on a waitlist. GMC's page for the Sierra EV affirms the same, declaring "Reservations are currently full" for the Denali Edition 1. Doing so meant putting down a $100 refundable deposit, a nominal sum that anyone could back out of, but we know by now that market conditions mean between reservation holders and the waitlist there are plenty who will conclude the transaction. Duncan Aldred, head of GMC and Buick, said so himself, telling Automotive News, "It's pretty amazing. A few years ago, when we were planning Hummer, the amount of vehicles sold over $100,000 in the entire industry was not that many. Now, that has radically changed in the last three years. There's been a rapid increase in vehicle prices and there's been an even quicker rise at the top end. We expect to sell out really quite quickly." The Sierra EV Denali Edition 1 comes loaded with quilted seats, real wood trim, Super Cruise, and two motors making a combined 754 horsepower and 785 pound-feet of torque, and starts at $108,695. We don't have a number to put to the phrase "sell out," though. As GM did with the Cadillac Lyriq and Chevrolet Silverado EV, reps wouldn't divulge production caps. Aldred did admit that the reservation number is below 10,000. Two more Sierra EV trims are coming, but they're not due until 2025. That starts with the base Elevation trim bringing an MSRP around $50,000. Note, that MSRP is the prediction now. Three years is a long way away. When reservations open to the public for the standard Sierra EV Denali expected in 2024 and the following trims, GMC plans to keep a tight lid on the pot. Remember, with the Hummer EV, GMC took so many reservations that current production rates mean the automaker won't clear the list for years. Production rates will climb, certainly. However, GM builds the pickups and its Cruise Origin delivery vehicle at its Factory Zero, and there are already 110,000 Silverado EV reservations alone to get through.

2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

GMC recalls 740,000 Terrains to address headlight issue

GM is recalling 740,581 of its 2010-2017 GMC Terrains to address an issue with their headlight lenses that allow intense beams of light to escape at certain angles. GM had petitioned the government for an exemption because the errant photons aren't being cast directly at oncoming drivers, but after a review, NHTSA denied the request, leaving the ball in GM's court. After taking time to "review NHTSA's decision and explore potential next steps," GM relented and announced a recall campaign.  The Terrain's headlight design allows a narrow sliver of low-beam light to reflect off the inner surface of the high beam reflector, GM's defect report says. The reflections depart the lens at angles that don't make them directly hazardous to oncoming drivers, which is why GM petitioned for an exemption. However GM says the bright spots can cause glare or just be inherently distracting, either of which can cause problems on the road. Per NHTSA, these slivers are four times brighter than allowed for low-beam headlights.  If you own a last-generation GMC Terrain, expect to start receiving notices about this recall in mid- to late April, however the company has not yet said exactly how the problem will be remedied. Current Terrain owners can rest easy, as 2018 and newer models have a completely different headlight assembly.  Recalls GMC Ownership Safety Crossover SUV