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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2015 Chevy Silverado, GMC Sierra recalled for steering issues

DETROIT — General Motors Co is recalling more than 1 million pickup trucks and sport utility vehicles in the United States due to issues with a temporary loss of power steering, the National Highway Traffic Safety Administration said. The recall is for 2015 models. They are: the Chevy Silverado 1500, Suburban and Tahoe, GMC Sierra 1500, Yukon and Yukon XL and Cadillac Escalade. The problem may cause difficulty steering the vehicle, especially at low speeds, increasing the risk of a crash, the auto safety regulator said in a document dated Sept. 12. The document did not highlight any reports of accidents and injuries, because of the power steering issue. GM dealers will update the power steering module software, free of charge for owners of the affected vehicles. In 2014, the No.1 U.S. automaker had recalled nearly 800,000 pickup trucks worldwide because of the same problem. GM did not immediately respond to a request for comment.Related Video:

2022 GMC Acadia gets small changes, price hike

GMC put conspicuous effort into the 2020 Acadia, adding a few more embellishments this year. For 2022 the Acadia gets another nuanced rework, the most important change being the elimination of both the base SL trim and the 2.5-liter four-cylinder engine. The Acadia SLE, the next trim level up from the SL, this year offers the 2.5-liter four-cylinder and 3.0-liter V6 in front-wheel-drive guise. Next year, the only engine available for the front-driver SLE will be the 2.0-liter turbocharged four-cylinder. The spec rearrangement jacks up the Acadia's barrier to entry to $35,995 for the new base model, a $5,000 increase over 2021. There's some give-and-take in the details to even out the exchange. Buyers this year needed to step up to the SLE in all-wheel-drive trim to get access to the 2.0-liter, which started at $38,295, and keeps that price for next year. But SLE pricing only goes up by $900 to swap the 2.0-liter for the 2.5-liter, not much money for a lot more power. The 2.5-liter produces 193 horsepower and 188 pound-feet of torque, the 2.0-liter makes 230 hp and 258 lb-ft. One more cut sees the Acadia AT4 with the five-passenger cabin struck from the menu, six- and seven-passenger seating the only choices. And one more swap sees the $495 Red Mahogany Metallic premium exterior paint replaced by the $495 Light Stone Metallic. Upgrades include new 18- and 20-inch wheel designs, and all 2022 Acadias get the Pro Safety Plus package standard. That installs driver assistance features such as Automatic Emergency Braking, IntelliBeam headlights, Front and Rear Park Assist, Forward Collision Alert, and Rear Cross Traffic Alert. And Traction Select, GMC's name for road surface and terrain modes, is also standard across the lineup.  The 2022 Acadia entered production at GM's Spring Hill, Tennessee plant at the end of last month, the configurator is live now. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.