2003 Gmc Envoy Xl Slt Sport Utility 4-door 5.3l on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Handful of 2022 GMC Hummer EVs recalled for malfunctioning taillight - Updated

[Update: A GM spokesperson reached out to let us know that all customer vehicles have already had this recall addressed.] GMC announced this morning that its gargantuan new electric Hummer is the subject of its first recall campaign. It's a small campaign — approximately 10 units — but a nonetheless important one, as GM says a software glitch can cause its taillights to behave erratically, by either illuminating when they shouldn't or by failing to illuminate when commanded.  "Taillight software can cause one or both rear taillights to become inoperative, or remain fully or partially illuminated," GM's report said. "If a taillamp remains fully or partially illuminated, some or all of these taillamp functions will remain activated at all times, even after the vehicle is turned off, A taillamp that fails to illuminate or illuminates incorrectly may reduce the visibility of the vehicle or communicate incorrect information to other road users, increasing the risk of a crash." GM's description of the number of potentially impacted units is inconsistent between documents submitted to NHTSA. Some say nine units; others say 10 or 11. Regardless, it's a small number and all vehicles in customer hands have already been fixed. The remedy was a simple one; the tail lights themselves merely needed to be replaced and everything should behave just fine. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

GM threatens predatory dealers with order cancellations, non-transferrable warranties

General Motors will launch a second salvo against misbehaving dealerships next week with a new set of policies aimed at curbing predatory markup strategies. With the new Chevrolet Corvette Z06, GMC Hummer EV SUV and Cadillac Escalade-V about to head into production, GM is putting its foot down yet again. Dealers that attempt to circumvent GM's markup restrictions by dealing directly with brokers or other resellers could find themselves in a particularly nasty spot, as the company is threatening to withhold future allocations and end the transferability of warranties when dealers facilitate the reselling of vehicles within 12 months.  While this may help curb some dealership chicanery, it's possible the real loser in such a deal could end up being the customer who unwittingly ends up with an un-warrantied vehicle. We suspect GM has accounted for that, but we'll have to wait until next week to find out exactly how these new policies will be enforced.