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Watch this GMC Sierra pickup slide down a boat launch into a lake

Turns out, the GMC Sierra doesn’t float. In case you were wondering about experimenting, some folks in Illinois already have that covered. You can see the video from WICS ABC NewsChannel 20 above. The only reason this mishap was caught on video is because the news station was running a short standup segment at the boat launch. The truck slowly slips out of view, and eventually, the reporter turns around to see that the real story is taking place behind him. The white pickup and owners were in the process of launching a boat into Lake Springfield when the truck began to slowly make its way too far back with nobody around to save it. Local news and the police reported that nobody was inside the pickup when it submerged itself into the lake. Plus, there were no injuries to speak of. It appears that this is just a good ol' fashioned case of improper boat launching. One minute, thereÂ’s a shiny, new Sierra pickup. Just 30-40 seconds later, and the truck is fully underwater. The camera operator trains in on the folks attempting to launch the boat (that did successfully make it into the water), and predictably, they donÂ’t look pleased. Be safe out there, folks. And if youÂ’re going to drive your vehicle into the water, make sure itÂ’s an Amphicar. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.