2012 Gmc Terrain Sle-1 on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GM 6.2L EcoTec V8 rated at 21 mpg by the EPA

General Motors is already laying claim to best-in-class power for its new 6.2-liter V8 that will be offered in the 2014 Chevy Silverado and GMC Sierra this fall, and now it has released fuel economy numbers for the big engine. Available as an option on the Silverado LTZ and High Country (shown above) models as well as the the Sierra SLT and Denali trims, the 6.2L EcoTec3 V8 will return 15 miles per gallon in the city and 21 mpg on the highway on rear-wheel-drive trucks; these numbers drop by one mpg each on four-wheel-drive models.
These estimates are in addition to the engine's 420 horsepower, 460 pound-feet of torque and max trailering capacity of 12,000 pounds, and considering all that power it's not terribly far away from the fuel economy of GM's equally new 4.3-liter V6 and its rating of 18 mpg city and 24 mpg highway. This announcement comes just days after a report indicated that GM is unable to keep up with the demand of the 5.3-liter V8 in the fullsize Chevy and GMC trucks due to supplier issues. GM's official press release for the 6.2-liter V8's fuel economy is posted below.

2021 GMC Terrain spied on GM's Proving Grounds

As the Chevrolet Equinox changes, so does the GMC Terrain. We saw shots of an updated Equinox not too long ago, and now our spy shooters have caught the GMC version of the crossover testing inside GM's Milford Proving Grounds. Similar to the Equinox, the Terrain is due for a mid-cycle refresh soon. Unfortunately, GM has this compact crossover covered up heavily to make sure we can't tell what's coming yet. The midsection of the vehicle remains the same as before, and we can even see the floating roof design outlined in the back by the camouflage. We imagine the majority of the changes will come up front with a new fascia including a different grille and headlight design. If it adopts the latest from the bigger Acadia, we'll be looking at a much more upright and butch-looking grille. That look descends from the full-size Sierra, though, so we'll see how much truck GMC wants to put in its small crossover. What will be most interesting of all is if GMC sticks to its guns with the wacky push-button shifter on the dash. The weird design has received mixed feedback, and this would be GMC's first big opportunity to respond. However, we expect most interior changes to be kept to a minimum, as this is only a mid-cycle refresh — GM completely redid everything for the full redesign in 2018. Additionally, we'll be interested to hear if the diesel will continue to be available as an option going forward. We'll likely see the refreshed Terrain sometime after the next Equinox is revealed. As it stands, this Terrain is probably a 2021 model year vehicle, and will be revealed at the tail end of this year, or in early 2020.