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2023 GMC Sierra AT4X new AEV Edition's spirit animal is the Bison

GMC's newly redesigned 2023 Sierra is getting some equipment that might sound familiar to fans of the Chevrolet Colorado ZR2 formula that inspired it. Don't call it a "Bison," but the new Sierra AT4X AEV (American Expedition Vehicles) Edition sounds an awful lot like everybody's favorite bovine-themed midsize off-road pickup, and GMC says it will be its most off-road capable factory Sierra 1500 ever. If you're not familiar with the AT4X formula, it's already pretty robust. The GMC twin to the new Silverado ZR2 boasts Multimatic DSSV spool-valve dampers, improved ground clearance and approach/departure/breakover angles compared to the "standard" AT4, plus front and rear electronic locking differentials. The AEV Edition looks to the margins for additional improvement.  "The Sierra 1500 AT4X is an incredibly formidable platform when it comes to on- and off-road performance and capability,” said AEV CEO & founder Dave Harriton. “We took our signature approach to help elevate this truckÂ’s inherent off-road capability to the next level. We are confident customers will love the result." The standard AT4X already offers plenty of ground clearance (10.8 inches) and an approach angle of 25.5 degrees, departure angle of 23 degrees and breakover angle of 22.7 degrees. The AEV Edition bumps the ground clearance to 11.2 inches and its AEV-sourced stamped steel bumpers improve the approach angle to 32.5 degrees, departure angle to 23.4 degrees (compared to 23 degrees) and the breakover angle improves to 23 degrees.  "Our customers want an uncompromising combination of on-road technology and off-road capability," GMC boss Duncan Aldred said in the company's announcement. "Leveraging GMCÂ’s unwavering dedication to providing premium trucks and AEVÂ’s expertise in engineering and integrating performance-driven parts and accessories, this truck provides extreme capability, technology and comfort." The AEV Edition will ride on 33" mud-terrain tires wrapped around unique 18-inch AEV "Salta" wheels finished in gloss black. The front end was restyled to accommodate the AEV Edition's wheel and tire package (it was too big for the existing wheel wells, apparently) and front bumper.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2016 GMC Terrain Denali Quick Spin

Here's a bewildering statistic – General Motors sold over 347,000 GMC Terrain and Chevrolet Equinox crossovers in 2014, making the Theta platform twins the best selling vehicles in their segment. GM sold more Equinox/Terrain crossovers than Honda did CR-Vs, Ford did Escapes, and Toyota did RAV4s. After a week behind the wheel of the 2016 Terrain Denali, we can't fathom why GMC's entry, which accounts for nearly a full third of GM's annual small CUV sales, has been so popular. An inefficient engine, cheap interior plastics, uncomfortable seats, a shortage of technology, and a high price left us questioning why anyone would order this Denali over a Titanium-trim Ford Escape, a Jeep Cherokee Limited, or a Hyundai Santa Fe Sport with the Unlimited Package. Driving Notes While looks are subjective, we'd posit that GMC didn't go far enough with its 2016 mid-cycle refresh. New accents on the front bumper, a tweaked grille surround, and LED running lights round out the changes up front, while the rear gets a slightly different bumper. GMC claims there's a new hood, although we challenge you to pick out the differences – here are the official galleries for the 2013 and 2016, if you'd like to try. GMC missed a tremendous opportunity here. New headlights, some restyled taillights, and tweaked mirrors would have given the impression of a more significant refresh. As it stands, these changes don't add up to much. GMC also claims it made changes in the cabin, adding a "revised instrument panel center stack." Aside from the missing CD slot, which has been replaced with an oddly shaped and not terribly useful shelf, it's hard to spot much of a difference. The Terrain Denali's cabin materials feel cheap. You'll be spending at least $35,000 to park one of these in your driveway, but aside from the leather-and-faux-wood steering wheel, no material feels worthy of that price tag inside. The lower dash plastics are hard and scratchy, the center stack feels hollow and creaks when pressed on, and the too-small shade over the seven-inch display feels flimsy. The upper dash is covered in a cheap-feeling, leather-like material that looks unchanged from when the Terrain Denali debuted back in model year 2013. These materials don't make sense in a vehicle that, as tested, exceeded $41,000. The most egregious thing about the refreshed Terrain is the lack of content.