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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

GM's MPG overstatement could affect 2 million vehicles

Late last week, GM admitted that three of its large SUVs fuel economy window stickers did not match their actual efficiency ratings, and so the vehicles couldn't be sold. The stickers on the 2016 Chevy Traverse, GMC Acadia, and Buick Enclave said their ratings were one to two miles per gallon better than they should have been. Officially, the number of affected vehicles sits at about 60,000. But Consumer Reports makes a good point: what's up with all of the previous model year SUVs that are basically the same vehicle? To wit: the 2016 model year vehicles are not substantially different than the 2015 or the 2014, or even going all the way back to 2007. On the EPA's fuel economy website, all of these older models will "have better stated fuel economy numbers than the new vehicles in GM's dealerships," Consumer Reports noted. CR's best point, and the one that makes the 60,000 number potentially grow to 2 million if all of the vehicles built on this platform are affected, is that "[i]t seems unlikely that the company would change the powertrain on these carryover models so late in their model cycles in a way that would cause a dramatic, negative impact on fuel economy." GM says that earlier model year SUVs are not affected and the EPA did not respond to CR's question about the potential for more discrepancies. We've seen automakers reverse course before, so if GM has to come out with a mea culpa soon, don't be surprised. GM is rushing corrected stickers to dealers so that the SUVs can be sold again, but a fix for the already-sold vehicles could be trickier to solve. Related Video: Related Gallery 2013 GMC Acadia View 16 Photos News Source: Consumer Reports Government/Legal Green Buick Chevrolet GMC Fuel Efficiency mpg gmc acadia chevy traverse

2024 GMC Sierra EV revealed with 754 horsepower, 400 miles of range

This is the 2024 GMC Sierra EV in all its Denali Edition 1 glory. You probably knew this was coming. After all, when Chevrolet debuts a new pickup, the GMC version of said truck is typically quick to follow. That’s exactly the case here yet again as the Sierra EV follows the somewhat recent debut of the 2024 Chevy Silverado EV. Per usual, the Chevy and GMC versions of the electric truck share a lot of similarities. TheyÂ’re also different in many of the same ways weÂ’re accustomed to within the GM pickup family. The biggest differentiator is design. If the Silverado EV wasnÂ’t your cup of tea, perhaps the Sierra EV is! Just like the Silverado EV, the Sierra rides on GMÂ’s Ultium platform. ItÂ’s being offered exclusively in Crew Cab form at launch. GMC designers emphasized its upright stance and proportions as typical truck styling. However, close examination will show a lot of curved edges and a focus on aerodynamics to achieve a lower coefficient of drag. The front grille is devoid of any flashy patterns, as GMC has opted to go for the shield aesthetic. Light is heavily used to bring a flash of design to the face — the whole grille features a light-up surround. A three-bar charging status indicator can be seen on the front end, and engineers intentionally mounted the headlights lower in the front fascia than usual. For the Denali Edition 1 (the only version of the Sierra EV available at market launch), all of the exterior trim is done in glossy black, except for the areas you might step on, which are finished in a flat black. The rear features GMCÂ’s MultiPro tailgate, and just like the Silverado EV, the Sierra EV comes with the fancy MidGate. GMC calls it the “MultiPro MidGate,” but itÂ’s the same tech used here as youÂ’ll see in the Silverado EV. With the MidGate down, you get nine feet of storage between the cab and the tailgate. Storage can extend out to 11 feet if you use the MultiPro tailgateÂ’s stopper feature with the tailgate down. Also, the MidGate can be folded with a 60/40 split, so you can get that extra length and still retain some backseat passenger room. All of the powertrain and battery tech is similar to the Silverado EV. That means you get a pair of electric motors for all-wheel drive capability with a combined output of 754 horsepower and 785 pound-feet of torque. YouÂ’ll need to be in “Max Power Mode” (we know, much less exciting than WTF mode in the Hummer EV) to realize all that power.