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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GM issues stop-sale order for 2024 Chevy Colorado, GMC Canyon pickups

General Motors has issued a stop sale for the midsize 2024 Chevrolet Colorado and 2024 GMC Canyon pickups due to software problems, the Detroit Free Press reported Tuesday. The newspaper had previously reported that trucks were piling up in GM's Wentzville Assembly holding lot. Well, now we know why. As happened with the 2024 Chevy Blazer EV late last year, the midsize pickups are grounded until further notice.  While GM declined to reveal the nature of the software issues to the Free Press, we've seen the chaos inflicted by the company's current digital suite manifest in the Blazer's rocky launch. In some cases, those EVs were effectively bricked (whether permanently or temporarily) by glitches that plagued the infotainment. And because modern infotainment touches virtually every aspect of vehicle operation, what might sound like a trivial issue can quickly snowball. The Edmunds test vehicle produced "the single longest list of major faults" the outlet had ever seen.  Some trucks have already shipped to dealers and will remain on hold there until serviced and released; it appears GM will continue to hold trucks at its Missouri production facility until they receive software updates to address the ongoing issues. GM did not provide a timetable for software fixes or the resumption of customer deliveries.       

2019 GMC Sierra CarbonPro Edition pricing starts above $65,000

GMC is hard at work building carbon fiber beds for its CarbonPro trucks, so it's fitting that the company has finally released pricing for the 2019 GMC Sierra CarbonPro Edition. It's not cheap by any measure. The most "affordable" for 2019 is the AT4 version starting at $66,635. It's also available in Denali trim, and that version starts at $70,020. Both represent an increase of $8,000 to $9,000 more over the base AT4 and Denali models. That may seem like a lot to go from a steel bed to a carbon fiber one, but you're getting more than the bed for that money. GMC also includes unique badging, a Bluetooth bed speaker, rear-camera mirror, surround vision cameras, automatic emergency braking, lane-keep assist, automatic headlights, power side steps, a sunroof, trailer tire pressure monitoring and a color heads-up display to both models. The AT4 specifically gets a Bose sound system, navigation, parking sensors and a cat-back exhaust, too. The Denali adds unique 22-inch wheels. Both only come with the 6.2-liter V8 and 10-speed automatic. To equip a regular GMC Sierra AT4 similarly to the CarbonPro Edition, the price comes out to $64,110. The Denali comparably equipped to the CarbonPro is $67,940. So the bed itself is about $2,000 to $3,000. The 2019 GMC Sierra CarbonPro Edition trucks should be reaching dealers very soon. They will soon be supplanted by the 2020 version, which will add the new 3.0-liter diesel inline-six as an engine option. The AT4 CarbonPro will get some extra black accents for 2020, too.