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GMC considers adding more vehicles to broaden product line

GMC is considering expanding its product portfolio in the next 10 years to allow it to reach more potential buyers and grow sales, a top executive said Monday. The small and midsize sport-utility-vehicle segments are two possibilities, said Duncan Aldred, GMC sales and marketing vice president. He also said GMC won't make a car, preferring to reinforce its reputation as a maker of trucks and SUVs. "There's plenty of opportunities even if we define ourselves as a we do as a truck and crossover brand," he said. He wouldn't comment on the possibility of adding a Jeep Wrangler-fighter, though rumors have swirled for months that GMC is considering a product to compete with the iconic off-roader. "I can't confirm that ... everything's on the table," he said. He also said that it's possible GMC could get a unique set of underpinnings – all of its vehicles share platforms that are also used by Chevrolet – but it's not needed to differentiate his brand. "I'm very happy sharing underpinnings and everything else," he said. "All of the good-performing automakers do that." Speaking to journalists at a roundtable at General Motors headquarters in Detroit, Aldred said GMC received an investment from GM that is double what the brand has historically spent to fund its growth plans. Advertising spending alone will increase 50 percent this year compared with 2014. The brand rolled out a new ad campaign on Monday, called "Precision," that will underscore attention-to-detail and the premium features of GMC vehicles. Two of the commercials have a sporting theme, and the third focuses on modern menswear. GMC called it a "contemporary interpretation" of the brand's traditional positioning, and it will also continue to use its long-running "Professional Grade" tagline. The premium positioning of the ads come as buyers are increasingly outfitting their trucks as near-luxury vehicles. The percentage of buyers opting for the top-end Denali trim has increased from 17 percent in the middle of 2014 to 21 percent now. The goal is to get Denali to make up 25 percent of GMC sales by the end of 2017, Aldred said. Spurred by the higher Denali take-rate, the brand's transaction prices leapt by $3,000 last year. "It's [Denali] really kind of this jewel in the crown," Aldred said. GMC sales increased 11.3 percent in 2014 to 501,853 units, making it GM's-second-best-selling brand behind Chevrolet.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2022 GMC Sierra Denali Ultimate Interior Review: Better by a million miles

We were right. So were customers. Basically, everyone who took one look at the interior of the current GMC Sierra/Chevrolet Silverado generation and immediately went "not good enough." Possibly followed by "not even close" and/or laughing. The Silverado cabin was especially egregious in the top-of-the-line Sierra Denali, which slapped some token bits of "wood" to the doors and center console sides and called it a day. It didn't even get the Silverado High Country's bronzey trim surrounding the touchscreen. Absolutely nothing about it said, "I am competitive with just about any Ram 1500 or, to a lesser extent, a Ford F-150 King Ranch or Platinum." That changes with the 2022 GMC Sierra. Do I really need to explain why the "After" (up top) is so much better than the "Before" (above)? I do not. The better question is: is it better or at least as good as the Ram and F-150 now? Yes! And! GMC actually upped the game further for 2022 by adding a level beyond the Denali: the Denali Ultimate. While both Denalis share a common design with each other and the also-new Sierra AT4X, that design is different than what you'll find in other Sierras and every redone Silverado. Please correct me if I'm wrong, but this is the first time the Silverado and Sierra have had such substantially different interiors. True, they're still awfully similar, but by GMC/Chevy standards, it might as well be night and day.  You can see the difference below: Denali Ultimate left, Silverado High Country right. Is one design better than another? I don't think so, but they are indeed different, which is great. BUT! Remember, this is the new Denali Ultimate we're talking about here. That means it goes beyond the regular Denali.  First, this "Alpine Umber" color with "Forge perforated leather seat trim" is only available on the Denali Ultimate and the only color available for the Denali Ultimate. It has a bit of the King Ranchy/Long Horny feel to it without going so far into cowboy land. I dig it. The regular Denali offers Jet Black or "Atmosphere/Brownstone" (shades of brown).  This leather then features white piping and super-cool baseball-ish contrast stitching. I would like to reiterate at this point that the Sierra Denali's previous idea of a luxury aesthetic upgrade was strips of wood-looking plastic. What's the word I'm searching for? Ah yes. "Effort." But wait, there's more!