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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2015 Chevy Tahoe, Suburban and GMC Yukon unveiled

General Motors has today unveiled its new family of fullsize SUVs, including the 2015 Chevy Tahoe, its longer Suburban sibling, and their GMC Yukon, Yukon XL and Yukon Denali cousins. More efficient powertrains, improved aerodynamics, increased connectivity and better overall refinement are what Chevy and GMC say will separate their new SUVs from the current generation.
Sporting a tried-and-true body-on-frame architecture, these full-size SUVs feature platforms that are stronger and offer a wider rear track for "a more planted stance," according to Chevy and GMC. Mounted at the front of each SUV is an EcoTec3 powertrain, which consists of a standard 355-horsepower, 5.3-liter V8 (or a 420-hp, 6.2-liter V8 for the GMC Yukon Denali alone) with direct injection, cylinder deactivation and continuously variable valve timing, that's paired with a Hydra-Matic 6L80 six-speed automatic transmission. The setup is said to be more efficient than before, though official EPA fuel economies for each vehicle are not yet available. To help the powertrain achieve the best possible fuel economy in these 5,000+ pound SUVs, the new styling was developed with aerodynamics in mind. For the same reason, electric power steering also makes its debut in the Tahoe/Suburban/Yukon family.
The front fascias of the Chevy Suburban/Tahoe and GMC Yukon are distinct, but from the base of the A-pillars back, they share most of the same styling cues. This now includes inlaid doors that tuck into the door sills, instead of over them, which improves aerodynamics and fuel economy, and lessens interior noise. The hoods and liftgate panels now are made of aluminum in an effort to reduce vehicle weight. Chevy and GMC also tout that the Tahoe/Suburban and Yukon don't share a single piece of sheetmetal or lighting element with the brands' full-size pick-up trucks.

Next-gen GMC Terrain teased looking chiseled in AT4 trim

The next-generation GMC Terrain is coming soon, as GMC just dropped its first teaser of the redesigned compact crossover. It makes sense that GMC is re-doing the Terrain now, as its Bowtie-badged equivalent, the Chevrolet Equinox, was just completely redesigned, too. GMC teased the new Terrain in its most rugged AT4 trim, and the look sure is a bold one from this partial front-end view. From the headlights to the upright grille and chiseled hood, this Terrain is looking more Yukon- and truck-like than ever before. Expect the AT4 version seen here to mirror the Equinox Activ trim from an equipment perspective by adding all-terrain tires wrapping smaller-diameter wheels for a legit boost off-road. It may also feature a unique front bumper for improved approach angle. As for the interior, spy photos have shown that it will differ significantly from its Chevy cousin. Those photos show a tall, vertically-oriented screen that takes its cues from the GMC Acadia. There isn’t much in the way of details provided by GMC, but the company does let on that the new Terrain – this will be its third generation – will have a “bolder, more assertive design” throughout the vehicle. Based on the Equinox, we're expecting it to get the same turbocharged 1.5-liter four-cylinder with 175 horsepower and an eight-speed automatic transmission. All-wheel and front-wheel drivetrains will likely be offered as well. A full reveal isnÂ’t planned until “later this year,” leading us to believe this Terrain will be a 2025 model year vehicle just like the Equinox is. ItÂ’s also scheduled to launch after the refreshed Yukon, which GMC says is coming along later this year, too. Related video: