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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Watch this GMC Sierra pickup slide down a boat launch into a lake

Turns out, the GMC Sierra doesn’t float. In case you were wondering about experimenting, some folks in Illinois already have that covered. You can see the video from WICS ABC NewsChannel 20 above. The only reason this mishap was caught on video is because the news station was running a short standup segment at the boat launch. The truck slowly slips out of view, and eventually, the reporter turns around to see that the real story is taking place behind him. The white pickup and owners were in the process of launching a boat into Lake Springfield when the truck began to slowly make its way too far back with nobody around to save it. Local news and the police reported that nobody was inside the pickup when it submerged itself into the lake. Plus, there were no injuries to speak of. It appears that this is just a good ol' fashioned case of improper boat launching. One minute, thereÂ’s a shiny, new Sierra pickup. Just 30-40 seconds later, and the truck is fully underwater. The camera operator trains in on the folks attempting to launch the boat (that did successfully make it into the water), and predictably, they donÂ’t look pleased. Be safe out there, folks. And if youÂ’re going to drive your vehicle into the water, make sure itÂ’s an Amphicar. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

GM issues stop-delivery for 2015 Chevrolet Colorado and GMC Canyon

General Motors is issuing a stop-delivery order for its latest midsize pickups, the 2015 Chevrolet Colorado and GMC Canyon, because the driver's side airbag might not be wired correctly. The total number of vehicles affected is still being determined.
According to the statement from GM, the problem, "affects the vehicles' two-stage airbag system by reversing the deployment sequence and disrupting the deployment timing of the driver airbag stages." That means in an accident the bag may not work correctly.
Most of the affected trucks are still on the assembly line, in transit or unsold at dealers, says GM. Until a way to repair the problem is found, customer deliveries are stopped. However, "a small number" of them are in the possession of buyers. GM is contacting these people by phone and by FedEx letter to have the vehicles returned to dealers. In the meantime, they'll be given a loaner to drive.